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Nintendo Switch: Purchase Support

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  1. Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)

     Updated Help when you are not receiving emails from Nintendo, including: Emails to create or verify your Nintendo Account Family group invitations Parental controls or password reset Order confirmations and... KA ID: 2237 Meta-Answer ID: 2236

  2. Digital Game Purchases Through Nintendo.com FAQ

     Availability In which countries can I purchase directly through Nintendo.com? Which systems can I purchase games for on Nintendo.com? Buying a game How can I purchase a game on Nintendo.com? Do I... KA ID: 16482 Meta-Answer ID: 16425

  3. Lost or Stolen Systems

     Use this article if a console is missing, lost, or may have been stolen. My system was lost/stolen How do I find my system serial number? Check the box that the system came in and/or the receipt from when you purchased it; it is possible that the serial number is on one... KA ID: 65614 Meta-Answer ID: 52531

  4. Where Can I Find Refurbished, Older, & Used Nintendo Products?

     We have collected a list of sources you can use to help locate refurbished, older, and used Nintendo products. Nintendo Store We sell accessories, replacement parts, and a selection of Authentic... KA ID: 5099 Meta-Answer ID: 5098

  5. Pre-Orders and Pre-Purchases

     Updated Overview Pre-orders and pre-purchases make it possible to buy game titles or items before they're available. Pre-orders are available for Nintendo eShop digital purchases. You will not be charged for... KA ID: 71238 Meta-Answer ID: 55632

  6. Unable to Change Nintendo Account Country Due to Nintendo eShop Balance

     Steps for when you try to change your Nintendo Account country but receive the error message, “This Nintendo Account or an associated child account has a Nintendo eShop balance. Your country/region... What to do Spend the remainder of your Nintendo eShop balance. Funds can be used in Nintendo eShop toward games, DLC , in-game content, or Nintendo Switch Online membership time. When your remaining... KA ID: 25847 Meta-Answer ID: 21167

  7. Retailers That Carry Nintendo Products

     The names and websites of some of the excellent retailers that sell Nintendo products. Note: If you are looking for older or discontinued products, you may find this information helpful. Retailers: Amazon Amazon (Canada) Best Buy Best Buy (Canada) Costco Wholesale Costco Wholesale... KA ID: 49360 Meta-Answer ID: 41328

  8. Online Auction Sites

     When looking for older systems, games, or accessories, online auction sites can be a great resource to use. While Nintendo does not endorse any specific auction sites, you can use the following... KA ID: 5100 Meta-Answer ID: 5099

  9. Held Funds, Pending or Duplicate Charges

     Updated Information regarding transactions that appear to be pending or incomplete, or seem to have occurred multiple times. For example, you tried to purchase Nintendo eShop funds, but the funds were not... Note When using a pre-paid Visa/Mastercard/Discover card, the card must be registered first. Contact the bank that issued the card for further assistance. If a charge is declined, please check with... KA ID: 11275 Meta-Answer ID: 11274

  10. Redeeming Fortnite Gift Cards

     Use this information when you want to redeem a Fortnite Gift Card for Nintendo Switch 2 and Nintendo Switch. Important: While Fortnite Gift Cards are replacing V-Bucks Cards, you can still use and redeem your V-Bucks Cards at https://www.fortnite.com/vbuckscard. Overview Use Fortnite Gift Cards to add... KA ID: 48484 Meta-Answer ID: 40592
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