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Nintendo Switch: Purchase Support

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  1. Shipping Restrictions for Lithium Batteries

     Due to industry-wide shipping regulations, the following restrictions apply to orders containing standalone lithium batteries: United States Limit of two individual lithium batteries per order... KA ID: 22209 Meta-Answer ID: 17735

  2. Does Nintendo Offer Purchase Discounts or Coupons?

     The following types of discounts are available through Nintendo: There are often a variety of discounts and sales on digital software through Nintendo eShop and the Nintendo Store. Refurbished... KA ID: 11215 Meta-Answer ID: 11214

  3. Purchased Foreign Nintendo Switch Online Membership Code

     Steps for situations where you purchased a Nintendo Switch Online membership code that was intended for use in a different region than the region where you are trying to redeem it. What to do Nintendo Switch Online membership codes are specific to a particular region, which means they can only be redeemed on systems and/or Nintendo Accounts that are set to that same region... KA ID: 41266 Meta-Answer ID: 35436

  4. Nintendo eShop Pre-Order and Pre-Load FAQ

     Information Select games and DLC are available to pre-order on Nintendo eShop prior to their release date. When you pre-order content on Nintendo eShop, payment will not be processed until, at... KA ID: 50282 Meta-Answer ID: 42067

  5. Digital Content is Missing from Nintendo Switch 2 or Nintendo Switch (Games, DLC, Etc)

     Follow these steps if certain games or DLC seem to be missing or cannot be launched from the HOME Menu. Complete these steps Are you missing a full game, or specific DLC in a game? Full Game DLC Locate the game in the Nintendo eShop using your Nintendo Switch 2 or Nintendo Switch and... KA ID: 22292 Meta-Answer ID: 17809

  6. How to Order Nintendo Switch Online Exclusive Items

     Steps for how to purchase physical items that are exclusive to Nintendo Switch Online members through Nintendo Store. Nintendo Switch Online members in the U.S. and Canada can purchase various exclusive items. The offers may have limits on the number that can be purchased, but they are not limited by family... KA ID: 41216 Meta-Answer ID: 35386

  7. Error Message: “This Software Cannot Be Played. The Nintendo Account Used to Purchase This Software Has Been Unlinked”

     Steps for when you receive the error message "This Software Cannot Be Played. The Nintendo Account Used to Purchase This Software Has Been Unlinked" when trying to play a game. Information Purchases on the Nintendo Switch eShop are tied to the Nintendo Account that made the purchase. You can have up to two consoles that can load virtual game cards per Nintendo Account... KA ID: 22449 Meta-Answer ID: 17966

  8. Missing Nintendo eShop Funds on Nintendo Switch 2 or Nintendo Switch

     Updated Steps to help when you cannot find the funds you added to your Nintendo eShop balance. Possible solutions Check if the purchase was made on a different console Visit the Account Home website , and sign in to your Nintendo Account. Purchases can only be viewed when logged in to the... KA ID: 22278 Meta-Answer ID: 17795

  9. Can I View My Service Request or Order History Through My Nintendo Account?

     No. Part orders placed by agents and service requests are not currently associated to the My Nintendo service. If you'd like to check your service request order status, please visit the Nintendo... KA ID: 16577 Meta-Answer ID: 16520

  10. Game Purchased On Nintendo.com Is Not Appearing on My Console

     What to do when you bought a game through the Nintendo Store website and it is not appearing on your Nintendo Switch 2 or Nintendo Switch console. Note Games purchased through nintendo.com will automatically download to the console you chose during the checkout process if it meets the requirements for off-device purchases. For pre-orders, the... KA ID: 12427 Meta-Answer ID: 12426
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