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Nintendo Switch: Purchase Support

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  1. Help With Your Classic Game Controller Order

     The information in this article can help you when you have difficulties ordering a Nintendo Entertainment System Controller, Super NES Controller, Nintendo 64 Controller, or SEGA Genesis Control Pad. Nintendo Switch Online members in the U.S. and Canada can purchase various controllers for use with a curated library of classic games. This offer is limited to four of each type of controller per... KA ID: 41193 Meta-Answer ID: 35363

  2. How to Locate a Nintendo Store Order

     Updated How to locate Nintendo Store orders. Complete these steps Do you want to check the order status while logged into your Nintendo Account? Logged in Visit Nintendo Store. Sign in with the Nintendo Account that placed the order. Click... KA ID: 6084 Meta-Answer ID: 6083

  3. How to Cancel a Pre-Order for a Game on Nintendo eShop

     In this article, you'll learn how to cancel a pre-order you have placed for a game on Nintendo eShop. Important: A pre-order can only be canceled if it is 7 days or longer before the game’s release. Before you start You will need: Access to the Nintendo Account that placed the pre-order One of the... KA ID: 50284 Meta-Answer ID: 42069

  4. How to Pre-Order a Game on Nintendo eShop

     Steps for pre-ordering a game on Nintendo eShop. Note: If the game you pre-order offers a promotion of bonus content to early purchasers, any bonus download codes will not be available until payment is processed and the game is pre-loaded on your... KA ID: 50283 Meta-Answer ID: 42068

  5. Download of Software or Update Data is Stuck or Will Not Progress on Nintendo Switch

     The information in this article can help you if, when downloading software on the Nintendo Switch console, the download progress doesn't begin, is paused, or appears stuck. Note: Some games and software will pause downloads when they are being played. This is generally done to ensure the best experience when using a game's online features and services. What to do... KA ID: 28152 Meta-Answer ID: 22781

  6. Nintendo eShop Digital Gift Card is lost or missing

     Updated Follow these steps when a Nintendo eShop digital gift card purchased from Nintendo Store is missing (never received, lost, stolen, etc). What to do Nintendo eShop digital gift card orders are sent to your Nintendo Account’s email address. Check the confirmation email you received for your order. Your download code should appear there... KA ID: 58233 Meta-Answer ID: 46322

  7. Unable to Find Mario Kart 8 Deluxe Game in Nintendo Switch Bundle

     Steps for when Mario Kart 8 Deluxe is supposed to be included in your Nintendo Switch or Nintendo Switch – OLED Model bundle, but it cannot be found. Information When you purchase a 2024 Nintendo Switch or Nintendo Switch – OLED Model bundle that includes Mario Kart 8 Deluxe , the game comes as a full game download, not a download code. Full game... KA ID: 67021 Meta-Answer ID: 53799

  8. System Requirements for Off-Device Purchases

     Once you have purchased a digital game through the Nintendo Store, your game will download to the Nintendo Switch 2 or Nintendo Switch that you chose during the purchase process. To complete the... KA ID: 16500 Meta-Answer ID: 16443

  9. How to Locate Nintendo Products in Brazil

     Nintendo products such as the Nintendo Switch Pro Controller and other accessories may be available in Brazil through local and online retailers, such as Magazine Luiza, Fastshop, Ponto, Casas Bahía... KA ID: 58161 Meta-Answer ID: 46258

  10. Nintendo eShop Game Not Appearing in HOME Menu

     The information in this article can help you when a game purchased through Nintendo eShop is not appearing on your console. Possible solutions If the purchase was a pre-order , the game will be pre-loaded to your console after the purchase has completed, around 7 days before the game’s release date. Check the Network... KA ID: 54167 Meta-Answer ID: 43194
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