Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)

Situation not resolved

• Nintendo Account creation verification email
  1. Add our email address (no-reply@accounts.nintendo.com) to your contacts address book and safe sender list. The steps to do this will vary depending on the email service provider.
  2. Try creating your account again, making sure to enter your email address correctly.
     • Email still does not arrive

       It may take up to 30 minutes for the verification email to arrive—if you still do not receive it, try creating your Nintendo Account with a different email address.

• Nintendo Account identity verification email
  • If you have registered a phone number to your Nintendo Account, use phone number verification instead of email verification.
    • How to verify your Nintendo Account using phone number verification
      1. Select Use another method to verify your identity on the "E-mail address verification" screen.
      2. Select Submit to have a text message with a verification code sent to the phone number associated with your Nintendo Account.
      3. The text message should arrive within a few minutes—enter the code in the "Verification Code" box and select Submit to verify your identity.

      After verifying your identity using your phone number, we recommend ensuring you are able to receive Nintendo Account-related emails by making sure there are no filters in your email account that may be blocking emails from @accounts.nintendo.com, and adding our email address ("no-reply@accounts.nintendo.com") to your contacts address book and safe sender list.

  • If you have not registered a phone number to your Nintendo Account:
    1. Add our email address (no-reply@accounts.nintendo.com) to your contacts address book and safe sender list. The steps to do this will vary depending on the email service provider.
    2. Resend the verification code email.
       • How to resend the email when signing in on Nintendo Switch 2 or Nintendo Switch

         Resend the email by selecting Haven't received the email? on the e-mail address verification screen, or try signing in again if you are no longer on the verification screen.

       • How to resend the email when using accounts.nintendo.com

         On your PC or mobile device, resend the email by selecting Resend verification code on the verification screen, or, if you are no longer on the verification screen, try signing in or editing whatever you were trying to change again.

       • Email still does not arrive

         Please contact us for further assistance.

• Nintendo Account password reset email

  This usually means that the email address entered is incorrect or is not associated with a Nintendo Account. If you're not sure which email address is associated to your Nintendo Account, follow Forgot Nintendo Account Sign-in Info (Email Address, Password, Sign-in ID).

• Nintendo Account family group invitation email

  Important: The invitation email will not arrive if you do not have a Nintendo Account. If you don't already have a Nintendo Account, create one, then ask to be invited to the family group again.

  1. Log in to the Nintendo Account website and check the "Sign-in and security settings" section to confirm the email address that is associated with your Nintendo Account.
     • Error Message: This e-mail address may not be able to receive e-mails properly.

       This message indicates that your email address will no longer receive emails related to your Nintendo Account.

       To resolve this, change your email address to a different email address, then ask to be invited to the family group again.

  2. Add our email address (no-reply@accounts.nintendo.com) to your contacts address book and safe sender list. The steps to do this will vary depending on the email service provider.
  3. Verify that the person sending the invitation is entering your email address correctly.
     • The email address that the sender enters must exactly match the email address you're using for your Nintendo Account.
  4. Ask the sender to resend a family group invitation to you. The email should arrive within an hour of sending the invitation.
     • Email still does not arrive
       1. If you're still unable to receive the invitation email, try using an email address from a different email provider for your Nintendo Account. Follow How to Change Your Nintendo Account Email Address to change your email address.
       2. After you have changed the email address on your Nintendo Account, ask the sender to resend the family group invitation using your new address.
• Nintendo eShop receipt

  The receipt is sent to the email address associated with the Nintendo Account that made the purchase. Log in to the Nintendo Account website and check the "Sign-in and security settings" section to confirm the email address that is associated with your Nintendo Account.

  You can also view your Nintendo Account purchase history and any promotional or bundled download codes included with your purchases online.

  1. Visit the Account Home website, and sign in to your Nintendo Account.
  2. Select Funds and Payment Methods.
  3. Select Transaction History in the "Purchase History" section.
  4. Here, you can view account activity dating back two years.
• PayPal link verification email
  1. Log in to the Nintendo Account website and check the "Sign-in and security settings" section to confirm the email address that is associated with your Nintendo Account. PayPal verification emails are sent to your Nintendo Account email address—this may be a different email address than the one associated with your PayPal account.
     • Error Message: This e-mail address may not be able to receive e-mails properly.

       This message indicates that your email address will no longer receive emails related to your Nintendo Account.

       To resolve this, change your email address to a different email address.

  2. Add our email address (no-reply@accounts.nintendo.com) to your contacts address book and safe sender list. The steps to do this will vary depending on the email service provider.
  3. Click Send Email again in the Nintendo eShop or Nintendo Store to resend the PayPal confirmation email.
     • Email still does not arrive

       Try changing your Nintendo Account email address, then click Send Email again to send the PayPal confirmation to the new email address.

• Promotional emails/newsletters

  Note: There is no set schedule for when Newsletters or promotional emails are sent.

  1. Check your Nintendo Account profile settings, and verify that you have enabled the receipt of promotional emails.
  2. Log in to the Nintendo Account website and check the "Sign-in and security settings" section to confirm the email address that is associated with your Nintendo Account.
     • Error Message: This e-mail address may not be able to receive e-mails properly.

       This message indicates that your email address will no longer receive emails related to your Nintendo Account.

       To resolve this, change your email address to a different email address, then ask to be invited to the family group again.

  3. Try changing the email address associated to your Nintendo Account.
• Nintendo Store order or shipping confirmation

  You can view your recent orders and shipping status on your Order History page.

  If you have further questions about your order, please contact us for support.

• Service request information

  You can view all information and status updates about your service request in the Nintendo Service Center.

  If you have further questions about your service request, please contact us for support.

• Email from our support team

  It may take our support specialists a few days to reply to emails. If it has not been that long, we appreciate your patience as we get to your email.

  If you still do not receive an email you are expecting, please contact us for support.

• Parental Controls PIN

  If you need additional help resetting your Parental Controls PIN, please follow the steps for your system:

  • Nintendo Switch 2
  • Nintendo Switch
  • Wii U
  • Wii or Wii mini
  • Nintendo 3DS family
  • Nintendo DSi family
• Nintendo Network ID creation verification email

  Verify that the email address you entered when creating your Nintendo Network ID is correct, and update it if needed.

  If you still do not receive the email, please contact us for support.