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Nintendo Switch: Service Center

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  1. Link to a URL Start a Joy-Con Service Request

     Updated KA ID: 46902 Meta-Answer ID: 39406

  2. Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)

     Help when you are not receiving emails from Nintendo, including: Emails to create or verify your Nintendo Account Family group invitations Parental controls or password reset Order confirmations and... What to do What type of email has not arrived? Account verification Follow the steps in the article below that describes what you need to do: Email required to create a Nintendo Account (Nintendo... KA ID: 2237 Meta-Answer ID: 2236

  3. Accessory Replacement Options

     Note: Nintendo can only offer service for accessories made by Nintendo. For warranty situations, you must be able to provide the defective item and proof of purchase. Please check the warranty text... KA ID: 2476 Meta-Answer ID: 2475

  4. Factory Service Terms & Conditions

     Nintendo's Factory Service, which is defined as the repair (or replacement, at Nintendo's discretion) of Nintendo products, is available for products within their original manufacturer's warranty or... KA ID: 59155 Meta-Answer ID: 47055

  5. Service Request Information

     Have problems with your Nintendo console, accessory, or game? We can help you! This page will help you to find information about how to set up a service request order for your Nintendo product. If... KA ID: 50406 Meta-Answer ID: 8260

  6. Where Can I Find My System Serial Number?

     Learn where to locate the serial number on the following systems: Nintendo Switch 2 Nintendo Switch Nintendo Switch Lite Nintendo Switch OLED Model New Nintendo 3DS XL New Nintendo 2DS XL What to do Select which system you have below to locate your system's serial number. Unsure which system you have Check the text on the back of the system for the model number. On the Nintendo Switch... KA ID: 58879 Meta-Answer ID: 46809

  7. Service Request FAQ

     Updated The information in this article can help when you have questions about your service request. General Service Request Questions How do I set up a service request? How long is my warranty in the US or Canada? Can I use the UPS Pick-Up program? Where can I view the Factory Service Terms &... KA ID: 47284 Meta-Answer ID: 39654

  8. Held Funds, Pending or Duplicate Charges

     Updated Information regarding transactions that appear to be pending or incomplete, or seem to have occurred multiple times. For example, you tried to purchase Nintendo eShop funds, but the funds were not... Note When using a pre-paid Visa/Mastercard/Discover card, the card must be registered first. Contact the bank that issued the card for further assistance. If a charge is declined, please check with... KA ID: 11275 Meta-Answer ID: 11274

  9. Troubleshoot a broken Nintendo product

     Updated Learn how to troubleshoot and set up a service request for your broken Nintendo product. Note: Nintendo currently only services Nintendo Switch 2, Nintendo Switch, and New Nintendo 2DS XL systems and accessories. For information on legacy systems and accessories, including Wii U... KA ID: 8261 Meta-Answer ID: 22641

  10. Service Request options in Latin America and the Caribbean

     Updated Service options available in Latin America and the Caribbean for your Nintendo products. Note For information about warranty coverage in Latin America, see Service Request Information. Latin America Argentina IRBIT Dirección: Vidal 2682, Belgrano Capital Federal, Buenos Aires... KA ID: 50350 Meta-Answer ID: 40391
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