Held Funds, Pending or Duplicate Charges
Information regarding transactions that appear to be pending or incomplete, or seem to have occurred multiple times. For example, you tried to purchase Nintendo eShop funds, but the funds were not added and your card statement shows the purchase.
Note
- When using a pre-paid Visa/Mastercard/Discover card, the card must be registered first. Contact the bank that issued the card for further assistance.
- If a charge is declined, please check with your card issuer before making additional attempts.
When you make a purchase on the Nintendo eShop or purchase digital content through the Nintendo Store, you should receive two e-mail receipts - one from the credit card transaction, and one from the game purchase.
A pending charge may appear temporarily on your credit card or bank account statement if your purchase did not complete.
- This will happen if your credit card or PayPal purchase was declined – usually due to an incorrect billing address, unregistered gift card, or insufficient funds on the account.
- If you re-attempt the payment successfully, the pending charge from the first attempt may appear to be a duplicate charge. The pending charge will be removed when your bank releases the hold on the funds.
Your card has not actually been charged for pending transactions.
- For credit card, Google Pay, and Apple Pay payments, Nintendo does not charge your card until your order ships, or the Nintendo eShop purchase completes. For pre-orders, you will be charged for the full amount of the purchase no sooner than 7 days prior to the game’s release date.
- If the order does not complete, your bank will release the hold on your funds within a timeframe set by the bank and the card issuer’s policies (usually within 1-3 days).
- No action is needed on your part to release the hold on the funds.
If you have additional questions about the status of a pending charge, please contact the company that issued your credit, debit, or gift card.
