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Nintendo Switch 2: Error Messages

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  1. Error Message: You cannot create an account for a child because your ability to add additional members to a family group has been restricted.

     Updated Steps for situations where you are trying to add a Nintendo Account for a child to your family group, but you receive an error message. Information If members repeatedly join and leave your family group, you may be restricted from adding new child accounts to the group for some time. The number of times a member can join or leave a... KA ID: 63297 Meta-Answer ID: 50465

  2. Message: "Backup was canceled because other save data has been backed up." on Nintendo Switch 2

     Information for when you're accessing a game's save data within System Settings on Nintendo Switch 2 and the message "Backup was canceled because other save data has been backed up" is... Important Each game can have only one save data backup stored to the cloud. The save data backup may have been canceled due to the following: You played before downloading the most recent save data... KA ID: 68554 Meta-Answer ID: 55230

  3. Error Message: "Failed to Load Cached Data. Nintendo eShop Will Restart."

     Use this article when you open the Nintendo eShop on Nintendo Switch 2 or Nintendo Switch and receive the following error message: "Failed to Load Cached Data. Nintendo eShop Will Restart." Possible solutions Update your system to the latest version. How to perform a system update on Nintendo Switch 2 Select the System Settings on the HOME Menu. Scroll down through the System... KA ID: 47670 Meta-Answer ID: 39955

  4. Error Message: "This page cannot be displayed. Please start the process over from the beginning."

     Steps for when the message "This page cannot be displayed. Please start the process over from the beginning. Note: Do not use the Back button on your web browser." appears on accounts.nintendo.com. Possible solutions What are you trying to do when the error appears? Enter the verification code to create a Nintendo Account Reset a Nintendo Account password Any other situation This message... KA ID: 66957 Meta-Answer ID: 53738

  5. Error Message: Contact Your Card Issuer or Select a Different Payment Option

     Use this article when: A credit card charge was not accepted on the Nintendo Switch 2 or Nintendo Switch eShop or Nintendo.com You receive the error message "There was an issue processing your... Important Be sure to use the appropriate store in your region. For consumers in Latin America (Argentina, Brazil, Chile, Colombia, Peru), you may find this information helpful. Possible solutions... KA ID: 28989 Meta-Answer ID: 23329

  6. “An Error Has Occurred” or “Automatic Backup is Currently Unavailable” Appears on the Save Data Cloud Screen and Automatic Save Data Backup Has Stopped

     This article can help you when save data cannot be backed up automatically on your Nintendo Switch 2 or Nintendo Switch system and the following error message appears next to a game title in the Save... Important: Prior to a Nintendo Switch system update released on April 5, 2021, automatic save data backup for a game could sometimes stop due to an error. It is necessary to take certain steps to... KA ID: 54953 Meta-Answer ID: 43776

  7. “Checking if the software can be played…” Message When Starting Software

     Information for when you receive the message “Checking if the software can be played…” when starting a game on Nintendo Switch 2 and Nintendo Switch. Information This message appears if you have enabled the online license feature and you are trying to play downloadable content (games or DLC) on a Nintendo Switch 2 or Nintendo Switch console... KA ID: 47555 Meta-Answer ID: 39872

  8. Message: Based on information received from an external source, the password for this account is not secure.

     Steps for situations when you want to change your Nintendo Account password, but the message "Based on information received from an external source, the password for this account is not secure."... Information If this message appears while you are creating or changing your Nintendo Account password, we suggest using a different password. KA ID: 65200 Meta-Answer ID: 52159

  9. Error Message: "Unable to start software. Return to the HOME Menu and try again." (Downloaded Software on Nintendo Switch 2)

     Follow these steps when you're trying to start a downloaded game on a Nintendo Switch 2 console and receive the error message: "Unable to start software. Return to the HOME Menu and try again." Note: If you receive this error message while using the game card version of the software, please see Game Card Read Issues (Including Error Message: Nothing Inserted in the Game Card Slot)... KA ID: 68281 Meta-Answer ID: 54957

  10. Error Message: This account has been suspended due to a violation of the Nintendo Account User Agreement

     The information in this article can help you when you're unable to sign in to an online feature and receive the error message, "This account has been suspended due to a violation of the Nintendo... This message indicates there is a problem with your account. You can review the Nintendo Account User Agreement that you agreed to when creating the account. Please have the account holder contact us... KA ID: 50788 Meta-Answer ID: 42449
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