Error Message: Contact Your Card Issuer or Select a Different Payment Option
Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model
Use this article when:
- A credit card charge was not accepted on the Nintendo Switch 2 or Nintendo Switch eShop or Nintendo.com
- You receive the error message "There was an issue processing your transaction. Contact your card issuer or select a different payment option."
Important
Be sure to use the appropriate store in your region.
- For consumers in Latin America (Argentina, Brazil, Chile, Colombia, Peru), you may find this information helpful.
Possible solutions
- Verify that there are enough funds available on the card.
- If there aren’t enough funds for the purchase that you’re trying to make, the transaction will be declined.
- Use a different payment method.
- Try a different credit card.
- Use a Nintendo eShop card to add funds for eShop purchases.
- Link a Paypal account to your Nintendo account, and make purchases through Paypal using the payment method you've chosen.
- This option is currently available to residents of the U.S., Canada, and Mexico who are 18 years and older.
Situation not resolved
Unfortunately, we aren’t able to provide the specific reason that your credit card charge did not go through. If the information above does not resolve the issue, please check with the bank or company that issued your credit card for more information, including whether you have enough funds for the purchase.
