Error Message: There Was a Problem, and the Software Needed to Close

What to do

Try the following steps. After each step, verify if the issue is resolved by starting the software and returning to the part of the game where the error was displayed:

• Restart your console: hold down the POWER Button for three seconds, select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar, then select Restart.
  • If the console does not respond, hold down the POWER Button for twelve seconds to force it to shut down. Then power it on again.
• Verify that your console has the latest system update.
  • How to check for the latest system update
    1. Select System Settings on the HOME Menu.
    2. Scroll down to the bottom of the System Settings menu and select System.
    3. Select System Update to start the system update process.
       • The system will check to see if an update is available.

    For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

• Check for any available updates for the problematic software.
  • How to update game software
    1. Ensure the console is connected to the Internet.
    2. From the HOME Menu, select (but do not start) the icon for the software you wish to update.
    3. Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.

    For more details, see How to Update Software on Nintendo Switch 2 or How to Update Software on Nintendo Switch.

• Check for any corrupt data for the problematic software.
  • How to Check for Corrupt Data on Downloadable Software on Nintendo Switch 2
    1. From the HOME Menu, select System Settings.
    2. Scroll down the options on the left and select Data Management.
    3. On the right-hand side select Manage Software, then select the software you would like to check.
    4. Select Scan for Corrupted Data.
• Delete the problematic software and redownload it to the system memory. If you're using a microSD Express card, remove it before redownloading the software.
  • How to delete downloadable software on Nintendo Switch 2
    1. From the HOME Menu, select System Settings.
    2. Scroll down the options on the left and select Data Management.
    3. On the right-hand side select Manage Software, then select the software you would like to delete.
    4. Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.

    For more information, please see How to Manage or Delete Downloadable Software on Nintendo Switch 2.

  • Remove a microSD Express card
    1. Power off the console, then gently swing the adjustable stand open to show the microSD Express card slot.
    2. Gently push down on the top of the microSD Express card until you hear a click, then slide it out of the microSD Express card slot.

    For more information, see How to Insert/Remove microSD Express Cards on Nintendo Switch 2.

  • How to redownload software or DLC without loading the virtual game card
    1. Enable the "Online License" setting for your Nintendo Account:
       1. Select your user icon from the HOME Menu.
       2. Scroll down and select Online License SettingsAjustes de las licencias en líneaParamètres des licences en ligneConfigurações de licenças online.
       3. Update the " Use Online License Utilizar licencias en líneaUtiliser les licenses en ligne Usar licença online " setting to On Sí Oui Sim .
    2. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
    3. Select the user that purchased the game or DLC.
    4. If you have enabled user verification, you may be prompted to confirm your identity by re-entering your password or entering a PIN.
    5. Select the game or DLC you want to redownload from the list of your virtual game cards.
    6. Select Options Opciones Options Opções .
    7. Select Download Data Descargar datos Télécharger les données Baixar dados .
    8. The game or DLC will begin downloading automatically. You can check the download status on the HOME Menu.

    For more information, including how to download software and DLC that is not a virtual game card, please read How to Redownload Nintendo Switch 2 or Nintendo Switch Digital Content

• Initialize the console without deleting save data, then redownload the software to the system memory.
  • How to initialize the Nintendo Switch 2 console without deleting save data

    Important: Save data, screenshots, and user information will not be deleted. However, any software saved on the microSD card will no longer be usable. Software can be redownloaded by the Nintendo Account that purchased it.

    1. Power off the system by holding down the POWER Button for three seconds, then select Power Options, and then Turn Off.
       • If the console does not respond, hold down the POWER Button for twelve seconds to force it to shut down.
    2. Press and hold down the volume up (+) and volume down (-) buttons, press the POWER Button once to turn the system on.
    3. Keep holding down the volume buttons until the menu for Recovery Mode appears.
    4. Once in Recovery Mode, select Restore Settings (Keep User Data).
       • If a Parental Control PIN has been set for the system, you will be prompted to enter it to proceed.
    5. Read through the information, then select Next.
    6. Select Restore Settings (Keep User Data).

    For additional information, see How to Initialize Nintendo Switch 2 Without Deleting Save Data.