Skip Navigation
Nintendo Switch 2: Error Messages

All Articles

  1. Error Message: E-Mail Address You Entered Is Already Registered

     The information in this article can help you when creating a Nintendo Account, an error appears that says the e-mail address is already registered. An email address can only be linked to one Nintendo Account. What to do Are you are trying to create a new Nintendo Account or make changes to an existing Nintendo Account (update email, link... KA ID: 15983 Meta-Answer ID: 15926

  2. Error Message: "Due to the Size of the Page Not All Contents Can Be Displayed."

     Information to help you when you're attempting to connect your Nintendo Switch 2 or Nintendo Switch to a public hotspot and receive the message: "Due to the size of the page not all contents can... What to do If the error code occurs repeatedly, attempt to use a different access point instead. Situation not resolved What hotspot are you using? Boingo Certain hotspot services, such as Boingo on... KA ID: 43053 Meta-Answer ID: 36951

  3. Error Message: This Account Has Already Been Linked to a Different Pokémon HOME

     The information in this article can help you when the error message “This Account Has Already Been Linked to a Different Pokémon HOME” appears when trying to link a Nintendo Account to the smart... Important It is recommended that you ALWAYS link your Nintendo Account when setting up the mobile device version of Pokémon HOME. If you do not link your Nintendo Account to the mobile version of... KA ID: 48797 Meta-Answer ID: 40871

  4. Error Message: A Communication Error Occurred. Returning to the Main Menu.

     Information to help you when, while you're attempting to play Tetris 99 on Nintendo Switch 2 or Nintendo Switch, the following error message and/or error codes are displayed: "A Communication... Before you start You will need: Your Nintendo Switch 2 or Nintendo Switch console An Internet connection Possible solutions Are you using a Wireless or Wired Internet connection? Wireless... KA ID: 43425 Meta-Answer ID: 37267

  5. Message: "The backup save data is older than the save data on this console."

     Steps for when, while attempting to download a save data backup from the cloud to a Nintendo Switch 2 or Nintendo Switch console, the message "The backup save data is older than the save data on... Information This issue can be caused if you began to play on your console without first downloading the latest save data backup. What to do Perform one of the following, depending on which save data... KA ID: 41228 Meta-Answer ID: 35398

  6. Error Message: Not Eligible OR Age Does Not Meet Requirements for a Nintendo Account

     The information in this article can help you when: You're not eligible to create an account. Your age does not meet the requirements to create an account. An account cannot be created based on the... What to do This means that your date of birth indicates that you must provide verifiable parental consent to create a Nintendo Account per the Nintendo Account User Agreement. Children required to... KA ID: 15992 Meta-Answer ID: 15935

  7. Message: "The Connected Controller's Button Mapping Changed."

     Information for when the message “The Connected Controller's Button Mapping Changed.” is displayed on Nintendo Switch 2 or Nintendo Switch. Information This is displayed upon waking up the system from sleep mode to indicate that one or more of the paired controllers’ button inputs have been remapped or reconfigured. Throughout different... KA ID: 49228 Meta-Answer ID: 41215

  8. Bluetooth Audio is Disabled During Local Communication

     The information in this article can help when you receive the message, “Bluetooth audio is disabled during local communication,” and your Bluetooth audio device is disconnected. Information This message appears when you start local wireless communication on your Nintendo Switch 2 or Nintendo Switch console while a Bluetooth audio device is paired. It is not possible to... KA ID: 55975 Meta-Answer ID: 44571

  9. Error Message: "You are currently using Pokémon HOME on another device!" (Pokémon HOME)

     Steps for when you try to play Pokémon HOME on Nintendo Switch 2 or Nintendo Switch and receive the following message: " Pokémon HOME is currently in use on another device! The software is... What to do Make sure you have completed any operations in Pokémon HOME on other devices - including smart devices using the mobile app - then close the app on all devices and try again. Situation not... KA ID: 54815 Meta-Answer ID: 43659

  10. Message: “Your connection is unstable, so the audio may be interrupted.” (Nintendo 64 - Nintendo Classics)

     Follow these steps if you receive the message “Your connection is unstable, so the audio may be interrupted” while playing an online game from the Nintendo 64 - Nintendo Classics library. Important: An active Nintendo Switch Online + Expansion Pack membership and Internet access are required to use this software online. Possible solutions Troubleshoot the Internet connection on your... KA ID: 56792 Meta-Answer ID: 45225
Still need help? Contact us