Nintendo Switch 2: Error Messages
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Error Message: "This video cannot be played."
The information in this article can help you when you try to view a captured video on Nintendo Switch and receive the message "This video cannot be played. This activity is currently restricted by... Note: Captured game play videos on consoles with system menu version 5.0.0 or higher will be restricted by Parental Controls depending on the Restricted Software setting and Software Rating... KA ID: 28468 -
Error Message: "Could Not Connect to the TV, Please Use the AC Adapter Supplied With the Console." on Nintendo Switch 2
Updated Steps for when you are trying to use Nintendo Switch 2 in TV mode and a message is displayed about needing to use the AC adapter that was supplied with the console. Note: This message may be displayed if you're not using the official Nintendo Switch 2 AC adapter (model no. NGN-01). What to do Power off the TV and disconnect all cables from the dock. Unplug... KA ID: 68285 -
Error Message: "Failed to Load Channel Information."
Steps for when you are unable to access the News Channel Settings on Nintendo Switch 2 or Nintendo Switch and receive the error message "Failed to Load Channel Information." Before you start You will need: Your Nintendo Switch 2 or Nintendo Switch console An Internet connection What to do Ensure the console has been updated to the latest system menu version, and then try... KA ID: 27193 -
Error Code: 2999-8000
Follow these steps when: While trying to use a game's online features, error code 2999-8000 is displayed. You are prompted to purchase a Nintendo Switch Online membership, despite having an active... What to do Restart the console by holding down the POWER Button for three seconds, then select Power Options Opciones de apagado Options d'alimentation Opções de desligar followed by Restart... KA ID: 41239
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