Error Code: 2110-2004

Possible solutions

• Confirm the correct wireless password was entered into the console's connection settings.
  • How to locate network password in Windows
    1. Go to Start and enter in the search box "view network connections", then press Enter.
    2. In the Network Connections window, right-click the network name, and select Status.
    3. Click the Wireless Properties button.
    4. Click the Security tab, and then click the Show characters check box.
    5. The password for the wireless network is displayed in the Network security key field.
  • How to locate network password in Mac OS

    Wireless password

    1. Click on the Finder icon.
    2. Select Applications on the left, and then Utilities.
    3. Select Keychain Access.
    4. On the left, ensure login is selected under Keychains and Passwords is selected under Category.
    5. Find the name of your wireless network, and ensure the "Kind" field is labeled "Airport network password," and then double-click this listing.
    6. Click on the checkbox next to "Show Password" and enter your computer's Adminstrator password and click Allow.

    Wireless security type

    7. Hold the Option key on your keyboard, and then select the Wi-Fi icon located on the menu bar.
    8. The currently connected network's information will be displayed as light gray text, and the security type will be listed next to "Security."
    9. If the gray text is not visible, hover over your network with your mouse to display this information.
  • Ensure you are entering the password exactly as it appears, and include any unique capitalization or symbols that may be used.
• Power cycle your home network.
  • How to power cycle your home network
    1. Unplug the power cable from both the modem and wireless router (if separate from the modem).
    2. If the modem's lights remain on, this may indicate you have a back-up battery installed. You will need to remove this battery to power cycle the modem.
    3. After 30 seconds, plug the power cable back into your modem and wait for the lights to remain steady.
    4. Plug the power cable back into the router and wait for the router lights to remain steady.

    For more information, see How to Power Cycle a Home Network.

• Remove console from the dock.
• Move the console within 10 to 15 feet of the wireless router to improve the signal strength during troubleshooting.
  • If you haven't already, it may be helpful to remove the console from the dock while troubleshooting, and then return the console when troubleshooting is complete.
• If you have any filing cabinets, speakers, power strips, glass, or cordless phones, next to your system or wireless router, move them away.
• Create a new Internet connection.
  • How to connect Nintendo Switch 2 to a wireless home network
    1. Place the Nintendo Switch 2 console within 10 feet of the wireless router so there will be a strong wireless signal.
    2. Select System Settings from the HOME Menu.
    3. Select Internet, and then Internet SettingsConfiguración de internetParamètres InternetConfigurações de internet. Your console will automatically search for nearby wireless network signals.
    4. Select the appropriate network name (SSID) from the list.
    5. Use the onscreen keyboard to enter the network's wireless password, if one is required.
    6. The connection will be tested. Once the test is complete, select OK.
       • If the connection test fails, an error code and message will appear. Search for our support article on the error code for steps to troubleshoot the connection.

    For more details, please see How to Connect to the Internet on Nintendo Switch 2

  • How to connect Nintendo Switch to a wireless home network
    1. Place the Nintendo Switch console within 10 feet of the wireless router to ensure a strong wireless signal.
    2. Select Settings from the HOME Menu on the Nintendo Switch console.
    3. Select Internet, and then Internet Settings . The Nintendo Switch will automatically search for near-by Wi-Fi signals.
    4. Select the appropriate network name (SSID) from the list.
    5. If prompted, use the onscreen keyboard to enter the network's wireless password .
    6. The Nintendo Switch will test the Internet connection. Once the test is complete, select OK to complete the process.

    For more information, see How to Connect to the Internet Using a Wireless Network.

If the error occurs while a Bluetooth audio device is connected, connect to a different wireless frequency band, switch to a wired Internet connection, or disconnect the audio device.

Some Bluetooth audio devices may cause interference with the 2.4GHz frequency band used by many routers.

• If your router also supports 5GHz band, set up a new Internet connection to the 5GHz band.
• If available, set up a wired Internet connection:
  • How to create a wired Internet connection on Nintendo Switch 2

    Important: The Nintendo Switch 2 console must be docked to be able to connect online using the wired connection type.

    1. Connect an Ethernet cable to the Nintendo Switch 2 dock and then connect the other end of the Ethernet cable to your router or gateway.
    2. Place the Nintendo Switch 2 console into the dock.
    3. On the console, select System Settings on the HOME Menu.
    4. Select Internet, and then Internet SettingsConfiguración de internetParamètres InternetConfigurações de internet. Your console will automatically search for nearby wireless network signals first.
    5. Once the option is available, select Wired ConnectionConexión con cableConnexion par câbleConexão por cabo.
    6. Select Connect to the Internet via Wired Connection.
    7. The connection will be tested. Once the test is complete, select OK.
       • If the connection test fails, an error code and message will appear, which can help you troubleshoot connection errors.
       • We also recommend setting up a wireless internet connection. This enables you to connect online even when your Nintendo Switch 2 is not placed in the dock.
  • How to create a wired Internet connection on Nintendo Switch – OLED Model

    Important: The Nintendo Switch – OLED Model console must be used in TV mode to connect online using the wired connection type.

    1. Connect an Ethernet cable to the Nintendo Switch dock with LAN port and then connect the other end of the Ethernet cable to your router or gateway.
    2. Place the Nintendo Switch console into the Nintendo Switch dock.
    3. On the Nintendo Switch console, select System Settings on the HOME Menu.
    4. Select Internet, and then Internet Settings . Nintendo Switch will automatically search for nearby Wi-Fi signals.
    5. Once the option is available, select Wired Connection.
    6. Select Connect to the Internet via Wired Connection.
    7. Nintendo Switch will test the Internet connection. Once the test is complete, select OK.
       • If the connection test fails, an error code and message will appear, which can help you troubleshoot connection errors.
       • If possible, we also recommend setting up a wireless internet connection. This enables you to connect online even when your Nintendo Switch is not placed in the Nintendo Switch dock.

    For more information, please see How to Connect to the Internet Using a Wired Connection.

  • How to create a wired Internet connection on Nintendo Switch

    Important: The Nintendo Switch console must be used in TV mode to connect online using the wired connection type.

    1. Connect a wired LAN Adapter to the Nintendo Switch dock.
    2. Connect an Ethernet cable to the LAN adapter and then connect the other end of the Ethernet cable to your router or gateway.
    3. Place the Nintendo Switch console into the Nintendo Switch dock.
    4. On the Nintendo Switch console, select System Settings on the HOME Menu.
    5. Select Internet, and then Internet Settings . Nintendo Switch will automatically search for nearby Wi-Fi signals.
    6. Once the option is available, select Wired Connection.
    7. Select Connect to the Internet via Wired Connection.
    8. Nintendo Switch will test the Internet connection. Once the test is complete, select OK.
       • If the connection test fails, an error code and message will appear, which can help you troubleshoot connection errors.
       • If possible, we also recommend setting up a wireless internet connection. This enables you to connect online even when your Nintendo Switch is not placed in the Nintendo Switch dock.
  • How to create a wired Internet connection on Nintendo Switch Lite

    Important: A USB LAN Adapter can be connected to Nintendo Switch Lite using a licensed accessory, such as the Dual USB PlayStand for Nintendo Switch Lite from HORI.

    1. Set up the Dual USB PlayStand for Nintendo Switch Lite (or other compatible, licensed accessory), then connect to it a wired LAN Adapter.
       • For any questions about licensed accessories, contact the manufacturer for assistance.
    2. Connect an Ethernet cable to the LAN adapter and then connect the other end of the Ethernet cable to your router or gateway.
    3. Place the Nintendo Switch Lite on the Dual USB PlayStand.
    4. Select Internet, and then Internet Settings. Nintendo Switch Lite will automatically search for nearby Wi-Fi signals.
    5. Once the option is available, select Wired Connection.
    6. Select Connect to the Internet via Wired Connection.
    7. Nintendo Switch Lite will test the Internet connection. Once the test is complete, select OK.
       • If the connection test fails, an error code and message will appear, which can help you troubleshoot connection errors.
       • If possible, we also recommend setting up a wireless Internet connection.
• Disconnect your Bluetooth audio device and try pairing a different device or use wired audio.
  • How to disconnect a Bluetooth audio device

    While a Bluetooth audio device is paired, you can disconnect it instantly by turning off the device. You can also manually disconnect it through System Settings using the steps below.

    1. From the HOME menu, open System Settings.
    2. Scroll to Bluetooth AudioAudio a través de BluetoothAppareils BluetoothÁudio Bluetooth, then select your device’s name from the list of saved devices.
    3. Select Disconnect Device. Once disconnected, any audio that is played will be output through the console speakers or TV audio, if playing in TV mode.

    For additional information, please see How to Pair and Manage Bluetooth Audio Devices on Nintendo Switch 2 or How to Pair and Manage Bluetooth Audio Devices on Nintendo Switch.