Skip Navigation
Nintendo Switch 2: Error Codes and Messages

All Articles

  1. Error Message: Couldn't Start the Software (MT-10004)

     Help when you try to open a game or application on Nintendo Switch 2 and you receive the error message: "Couldn't start the software." What to do This message is shown when you try to start software that is not compatible with Nintendo Switch 2. The software can be removed from your HOME Menu. How to delete downloadable... KA ID: 68190 Meta-Answer ID: 54866

  2. Error Message: You can't invite new members due to limits on changes to family groups.

     Updated Steps for situations when you try to invite someone to join your Nintendo Account family group, but you receive an error message. Information If members repeatedly join and leave your family group, you may be restricted from inviting more members to the group for some time. The number of times a member can join or leave a... KA ID: 63296 Meta-Answer ID: 50464

  3. “Unable to connect to the Internet” Message When Starting Software

     Information to help when you try to start a game or software on your Nintendo Switch 2 or Nintendo Switch console and receive the message, "Unable to connect to the Internet. Please check your... Before you start You will need: Your Nintendo Switch 2 or Nintendo Switch console An Internet connection Information This error can occur when an Internet connection is required to open the... KA ID: 54745 Meta-Answer ID: 43595

  4. Error Code: 2002-0001

     Steps for when error code 2002-0001 is received on a Nintendo Switch 2 or Nintendo Switch console. Before you start You will need: Your Nintendo Switch 2 or Nintendo Switch console An Internet connection Possible solutions At what point is the error code displayed? During console startup Power... KA ID: 27167 Meta-Answer ID: 22161

  5. Error Code: 2110-1100

     Steps for when you receive the error code 2110-1100 and the message: "Unable to connect to the Internet" while trying to connect a Nintendo Switch 2 or Nintendo Switch to the Internet. Note: This error usually occurs when the Nintendo Switch 2 or Nintendo Switch console was unable to detect a network that matches any of the saved networks within the Internet settings. Before... KA ID: 22780 Meta-Answer ID: 18297

  6. Error Code: 2016-4102

     Steps for when you receive error code 2016-4102 when trying to lend or borrow a virtual game card or link two consoles in order to use them to load virtual game cards. What to do Make sure both consoles are in close proximity to each other, then try linking the consoles or lending the virtual game card again. How to link two consoles in order to load virtual game... KA ID: 70814 Meta-Answer ID: 55446

  7. Error Message: You cannot join this family group. Your ability to join a family group has been restricted due to frequently joining and leaving family groups.

     Steps for situations when you have been invited to join a Nintendo Account family group, but you receive an error message. Information If you repeatedly join and leave a family group, your ability to join family groups may be restricted. The number of times you can join or leave a family group in a one-year period is... KA ID: 71469 Meta-Answer ID: 55720

  8. Game Card Read Issues on Nintendo Switch 2

     This article can help you when: A game card is inserted in a Nintendo Switch 2 but the software application cannot be opened or started. If the following messages occur: "Unable to start... Before you start You will need: Your Nintendo Switch 2 console An Internet connection At least one problematic game card What to do Remove the game card. How to remove a game card from a... KA ID: 68346 Meta-Answer ID: 55022

  9. Error Code: 2005-0003

     Steps for when you can't download software on Nintendo Switch 2 or Nintendo Switch and you get the error code 2005-0003. Important: If you are using a microSD or microSD Express card in your console, do not remove it until you have confirmed all downloads have completed. Before you start You will need: Your Nintendo... KA ID: 22393 Meta-Answer ID: 17910

  10. Error Codes: 9001-1632, 9001-0973, 2813-0973

     Use this information when you attempt to redeem a Nintendo eShop card or download code and error code 9001-1632, 9001-0973, or 2813-0973 displays. Important: These error codes can appear when you've redeemed multiple consecutive Nintendo eShop cards or you've entered a download code too frequently in a short period of time. What to do Please... KA ID: 71271 Meta-Answer ID: 55634
Still need help? Contact us