Game Purchased On Nintendo.com Is Not Appearing on My Console

Possible solutions

• Check the Network Maintenance Information/Operational Status page for any posted service outages. If there is an outage or maintenance, it is possible that the download process may be delayed. Wait a while and try connecting to the service again later.
• Make sure that your console is turned on and connected to the Internet.
  • How to connect Nintendo Switch 2 to a wireless home network
    1. Place the Nintendo Switch 2 console within 10 feet of the wireless router so there will be a strong wireless signal.
    2. Select System Settings from the HOME Menu.
    3. Select Internet, and then Internet SettingsConfiguración de internetParamètres InternetConfigurações de internet. Your console will automatically search for nearby wireless network signals.
    4. Select the appropriate network name (SSID) from the list.
    5. Use the onscreen keyboard to enter the network's wireless password, if one is required.
    6. The connection will be tested. Once the test is complete, select OK.
       • If the connection test fails, an error code and message will appear. Search for our support article on the error code for steps to troubleshoot the connection.

    For more details, please see How to Connect to the Internet on Nintendo Switch 2

  • How to connect Nintendo Switch to a wireless home network
    1. Place the Nintendo Switch console within 10 feet of the wireless router to ensure a strong wireless signal.
    2. Select Settings from the HOME Menu on the Nintendo Switch console.
    3. Select Internet, and then Internet Settings . The Nintendo Switch will automatically search for near-by Wi-Fi signals.
    4. Select the appropriate network name (SSID) from the list.
    5. If prompted, use the onscreen keyboard to enter the network's wireless password .
    6. The Nintendo Switch will test the Internet connection. Once the test is complete, select OK to complete the process.

    For more information, see How to Connect to the Internet Using a Wireless Network.

• Check the HOME Menu to see if there is a game icon that shows that the download is currently in progress. If the download is still in progress, wait until the download is complete.
• Check Data Management in the System Settings to verify that there is enough space on your system to complete the download. If there is not enough space, delete some content.
  • How to delete downloadable software on Nintendo Switch 2
    1. From the HOME Menu, select System Settings.
    2. Scroll down the options on the left and select Data Management.
    3. On the right-hand side select Manage Software, then select the software you would like to delete.
    4. Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.

    For more information, please see How to Manage or Delete Downloadable Software on Nintendo Switch 2.

  • How to delete downloadable software on Nintendo Switch
    1. From the HOME Menu, select System Settings.
       
    2. Scroll down the options on the left and select Data Management.
    3. On the right-hand side select Manage Software, then select the software you would like to delete.
    4. Select Delete Software. The software and icon will be deleted from the HOME Menu. It can be redownloaded using the Nintendo Account that purchased it.

    For more information, see How to Manage or Delete Downloadable Software.

• Open Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu and select your user. Any games that have been purchased or redeemed on the system will appear here, and can be redownloaded at no additional cost.
• Verify that the funds were taken from your Nintendo eShop balance. If the funds are still there, the order did not go through.