Digital Content is Missing from Nintendo Switch 2 or Nintendo Switch (Games, DLC, Etc)

1. Locate the game in the Nintendo eShop using your Nintendo Switch 2 or Nintendo Switch and select it to reach the game details page.
2. Check whether the game has a "Virtual Game Cards" button on the right side of the game details page, and mentions redownloading the game. If so, this means that the game has been purchased by you, and can be redownloaded at no cost.
   • "Proceed to Purchase" or game price displayed instead

     This means that you have not purchased the game. For additional assistance, please read Previously Purchased Digital Content Shows Download Cost on Nintendo Switch 2 or Nintendo Switch.

   • "Hidden Software" displayed instead

     This means that you have disabled redownload of this game.

     To re-enable downloading it, press the + button or - button 5 times—the page will update to say "Virtual Game Cards", and you will be able to redownload the game by loading the virtual game card.

3. Restart your console and try to access the game again.
   • How to restart a Nintendo Switch 2 console
     1. Press and hold the POWER Button for at least three seconds.
     2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
     3. Select Restart.
   • How to restart a Nintendo Switch console
     1. Press and hold the POWER Button for at least three seconds.
     2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
     3. Select Restart.
4. Load the virtual game card for the game to redownload it.
   • How to load a virtual game card
     1. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
     2. Select your user.
     3. If prompted, enter your user verification PIN or enter your Nintendo Account password.
     4. Select the game you want to load from the list of your virtual game cards.
     5. Select Load on This System Cargar en esta consola Charger sur cette console Carregar neste console .
     6. If not already downloaded, the icon for the game will appear on the HOME Menu and it will begin downloading. Once downloaded, all users on the console where the game is loaded can play the game.

     For more information, read the Virtual Game Card Guide.

   • Game isn't in virtual game card list

     If you can't find the game you want to redownload in the list and it shows "Virtual Game Cards" on the game details page or "Purchased" when browsing or searching, follow Software Displays “Purchased” in the Nintendo Switch eShop.

5. Make sure to allow enough time for the download to finish. You can check the current download status on the Nintendo Switch HOME menu.
6. Once the download is finished, launch the game from the HOME Menu.

If you're still unable to access the game, please contact us for further assistance.

1. Locate the game in the Nintendo eShop using your Nintendo Switch 2 or Nintendo Switch and select it to reach the game details page.
2. Scroll to the Downloadable Content section and select View All or View All Items.
3. Select the specific DLC item you are missing from the list to view the details page.
4. Check whether the item displays a "Virtual Game Cards" button on the right side of the DLC details page, and mentions redownloading the DLC. If so, this means that you have purchased the DLC and it can be redownloaded at no cost.
   • "Add to Purchase" or DLC price displayed instead

     This means that you have not purchased the DLC with this Nintendo Account. For additional assistance, please read Previously Purchased Digital Content Shows Download Cost on Nintendo Switch 2 or Nintendo Switch.

   • "Hidden Software" displayed instead

     This means that you have disabled redownload of this DLC.

     To re-enable downloading it, press the + button or - button 5 times—the page will update to say "Virtual Game Cards", and you will be able to redownload the DLC by loading the virtual game card.

5. Restart your console and try to access the content again.
   • How to restart a Nintendo Switch 2 console
     1. Press and hold the POWER Button for at least three seconds.
     2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
     3. Select Restart.
   • How to restart a Nintendo Switch console
     1. Press and hold the POWER Button for at least three seconds.
     2. Select Power OptionsOpciones de apagadoOptions d'alimentationOpções de desligar.
     3. Select Restart.
6. Load the virtual game card for the DLC to redownload it.
   • How to load a virtual game card
     1. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
     2. Select your user.
     3. If prompted, enter your user verification PIN or enter your Nintendo Account password.
     4. Select the game you want to load from the list of your virtual game cards.
     5. Select Load on This System Cargar en esta consola Charger sur cette console Carregar neste console .
     6. If not already downloaded, the icon for the game will appear on the HOME Menu and it will begin downloading. Once downloaded, all users on the console where the game is loaded can play the game.

     For more information, read the Virtual Game Card Guide.

   • DLC isn't in virtual game card list

     If you have the digital version of the game, your DLC is included with the game—load the virtual game card for the game to redownload the DLC.

     If you have the physical version of the game and the DLC doesn't appear in the list and shows shows "Virtual Game Cards" on the details page or "Purchased" when browsing or searching, follow Software Displays “Purchased” in the Nintendo Switch eShop.

7. Make sure to allow enough time for the download to finish. You can check the current download status on the HOME menu.
8. Once the download is finished, launch the game from the HOME Menu and check to see if the DLC is accessible.
   • For games published by Nintendo, we may have support articles on how to access DLC for particular titles. If the game was not published by Nintendo, it may help to search online for walkthroughs on how to access DLC for the particular game.

If this information resolved your issue, then you're all set!

1. Check what region the game is intended for.
   • How to check physical software region compatibility
     1. Select the icon for the game from the HOME Menu.
     2. Press the + Button or - Button on your controller to access the software menu.
     3. Select Software Information.
     4. Select Support Information.
     5. The supported regions for the software will display.
2. Check what country/region the DLC is intended for.
   1. Visit accounts.nintendo.com and sign in with the Nintendo Account that you used to make the DLC purchase.
   2. In your profile information, verify that the country/region of residence for your account matches the compatible regions for your version of the game.
3. Compare the supported regions for the game and DLC to see if they match.
   • Game and DLC regions do not match

     If the regions do not match, the DLC you purchased will not appear in your version of the game. Please contact us for additional assistance.

     For more information about compatibility across regions, please read the Regional Compatibility FAQ for Nintendo Switch 2 or Nintendo Switch.

4. Remove the game card.
5. Highlight the icon for the software that cannot use the DLC, then select it using the + (Plus) Button.
6. Scroll to Manage SoftwareGestionar programaGérer le logicielGerenciar software, then select Delete SoftwareBorrar el programaEffacer le logicielApagar o software. This will not delete the related save data.
7. Reinsert the game card, and install any available updates.
   • How to update game software
     1. Ensure the console is connected to the Internet.
     2. From the HOME Menu, select (but do not start) the icon for the software you wish to update.
     3. Press the + Button or – Button on your controller, then select Software Update followed by Via the Internet.

     For more details, see How to Update Software on Nintendo Switch 2 or How to Update Software on Nintendo Switch.

8. Load the virtual game card for the DLC to redownload it.
   • How to load a virtual game card
     1. Select Virtual Game Cards Tarjetas de juego virtuales Cartes de jeu virtuelles Cartões de jogo virtuais from the HOME Menu.
     2. Select your user.
     3. If prompted, enter your user verification PIN or enter your Nintendo Account password.
     4. Select the game you want to load from the list of your virtual game cards.
     5. Select Load on This System Cargar en esta consola Charger sur cette console Carregar neste console .
     6. If not already downloaded, the icon for the game will appear on the HOME Menu and it will begin downloading. Once downloaded, all users on the console where the game is loaded can play the game.

     For more information, read the Virtual Game Card Guide.

   • DLC isn't in virtual game card list

     If the DLC doesn't appear in the list and it shows "Purchased" on the details page, see Software Displays “Purchased” in the Nintendo Switch eShop.

9. Make sure to allow enough time for the download to finish. You can check the current download status on the HOME menu.
10. Once the download is finished, launch the game from the HOME Menu and check to see if the DLC is accessible.

If you're still unable to access the content, please contact us for further assistance.

Please contact us for further assistance.