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Accounts & Purchases: Purchase Support

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  1. Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)

     Updated Help when you are not receiving emails from Nintendo, including: Emails to create or verify your Nintendo Account Family group invitations Parental controls or password reset Order confirmations and... KA ID: 2237 Meta-Answer ID: 2236

  2. Nintendo Store Order Support - Shipping & Processing

     Information Nintendo currently processes and ships orders Monday through Friday. Orders placed on Saturday, Sunday, or National Holidays will be processed and/or shipped the following business day... KA ID: 15575 Meta-Answer ID: 15497

  3. Digital Game Purchases Through Nintendo.com FAQ

     Availability In which countries can I purchase directly through Nintendo.com? Which systems can I purchase games for on Nintendo.com? Buying a game How can I purchase a game on Nintendo.com? Do I... KA ID: 16482 Meta-Answer ID: 16425

  4. Unrecognized or Unauthorized Charge from Nintendo on My Billing Statement

     Information to help when: You see a payment to Nintendo on your credit card, bank, or PayPal statement that you do not recognize. You receive an email from Nintendo with a receipt for a purchase you... Your privacy and account security are important to Nintendo. If you see an unknown charge from Nintendo, it is possible the charge was: A recurring payment for a service or subscription that you... KA ID: 62076 Meta-Answer ID: 49467

  5. Sales Taxes and Fees

     Nintendo uses local tax laws to determine the sales taxes charged. In addition to sales tax rates, local laws may assess fees that the consumer must pay at the time of purchase from a retailer... KA ID: 10285 Meta-Answer ID: 10284

  6. Nintendo Store Order Support

     Interested in purchasing a game or accessory for your Nintendo system? Setting up a part order with Nintendo is fast, easy, and secure. Nintendo Store is an excellent place to buy replacement parts... KA ID: 15572 Meta-Answer ID: 15494

  7. Pre-Orders and Pre-Purchases

     Updated Overview Pre-orders and pre-purchases make it possible to buy game titles or items before they're available. Pre-orders are available for Nintendo eShop digital purchases. You will not be charged for... KA ID: 71238 Meta-Answer ID: 55632

  8. Unable to Change Nintendo Account Country Due to Nintendo eShop Balance

     Steps for when you try to change your Nintendo Account country but receive the error message, “This Nintendo Account or an associated child account has a Nintendo eShop balance. Your country/region... What to do Spend the remainder of your Nintendo eShop balance. Funds can be used in Nintendo eShop toward games, DLC , in-game content, or Nintendo Switch Online membership time. When your remaining... KA ID: 25847 Meta-Answer ID: 21167

  9. Nintendo Store Order Support - Order Status

     Order status is available for all orders. Order status definitions Order Processing: Order has been placed and received by Nintendo. Submitted: Your order has been approved and is being prepared for... KA ID: 15574 Meta-Answer ID: 15496

  10. Nintendo Store Order Support - Warranty

     Nintendo systems carry a standard 12-month warranty, which is one of the longest standard warranties in the video game industry. Games and accessories sold individually carry a three-month warranty... KA ID: 15577 Meta-Answer ID: 15499
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