Accounts & Purchases: Purchase Support
All Articles
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Can I Transfer Games from Older Consoles to Nintendo Switch 2?
By linking your Nintendo Account to a Nintendo Switch 2 console, games that you already own digitally on Nintendo Switch can be downloaded and played on Nintendo Switch 2. Physical game... KA ID: 68177 -
Game Purchased On Nintendo.com Is Not Appearing on My Console
What to do when you bought a game through the Nintendo Store website and it is not appearing on your Nintendo Switch 2 or Nintendo Switch console. Note Games purchased through nintendo.com will automatically download to the console you chose during the checkout process if it meets the requirements for off-device purchases. For pre-orders, the... KA ID: 12427 -
Can I View My Service Request or Order History Through My Nintendo Account?
No. Part orders placed by agents and service requests are not currently associated to the My Nintendo service. If you'd like to check your service request order status, please visit the Nintendo... KA ID: 16577 -
Nintendo eShop Digital Gift Card is lost or missing
Follow these steps when a Nintendo eShop digital gift card purchased from Nintendo Store is missing (never received, lost, stolen, etc). What to do Nintendo eShop digital gift card orders are sent to your Nintendo Account’s email address. Check the confirmation email you received for your order. Your download code should appear there... KA ID: 58233 -
System Requirements for Off-Device Purchases
Once you have purchased a digital game through the Nintendo Store, your game will download to the Nintendo Switch 2 or Nintendo Switch that you chose during the purchase process. To complete the... KA ID: 16500 -
Error Code: 9001-1670
The information in this article can help you when attempting to purchase software from the Nintendo Store and the error code 9001-1670 is displayed. This error indicates that the software or add-on content you are searching for is currently unavailable for purchase or download. KA ID: 42220 -
Error Code: 9001-1663
Steps for when you are attempting to redeem a Nintendo eShop card on the Nintendo website and the error code 9001-1663 is displayed. Important: Nintendo eShop cards can only be redeemed on the Nintendo website at the time of purchase if you do not have sufficient remaining funds in your account to purchase a game or software. What... KA ID: 42217 -
Error Code: 9001-6561
The information in this article can help you when you're attempting to redeem a download code on the Nintendo website and error code 9001-6561 is received. Note: In most cases, this error indicates the Nintendo eShop card or download code was entered incorrectly, it was intended to be redeemed in a different region's Nintendo eShop, or it was intended... KA ID: 42230
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