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Accounts & Purchases: Error Codes and Messages

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  1. Error Message: You can't invite new members due to limits on changes to family groups.

     Updated Steps for situations when you try to invite someone to join your Nintendo Account family group, but you receive an error message. Information If members repeatedly join and leave your family group, you may be restricted from inviting more members to the group for some time. The number of times a member can join or leave a... KA ID: 63296 Meta-Answer ID: 50464

  2. “Unable to connect to the Internet” Message When Starting Software

     Information to help when you try to start a game or software on your Nintendo Switch 2 or Nintendo Switch console and receive the message, "Unable to connect to the Internet. Please check your... Before you start You will need: Your Nintendo Switch 2 or Nintendo Switch console An Internet connection Information This error can occur when an Internet connection is required to open the... KA ID: 54745 Meta-Answer ID: 43595

  3. Error Message: You cannot join this family group. Your ability to join a family group has been restricted due to frequently joining and leaving family groups.

     Steps for situations when you have been invited to join a Nintendo Account family group, but you receive an error message. Information If you repeatedly join and leave a family group, your ability to join family groups may be restricted. The number of times you can join or leave a family group in a one-year period is... KA ID: 71469 Meta-Answer ID: 55720

  4. Error Message: Linking to Nintendo Account Cancelled

     The information in this article can help you when this error message appears while: You're trying to link a Nintendo Account to a mobile application ( Fire Emblem Heroes , Super Mario Run , etc). The... Note: This message can appear if there is a mismatch between your Nintendo Account and the Nintendo Account that is already logged in to your browser. (For example, if two different Nintendo Account... KA ID: 47889 Meta-Answer ID: 40130

  5. “Access Denied” Error When Using a Nintendo Account

     The information in this article can help you when: Access Denied error appears in the following scenarios: Trying to link a Nintendo Account to a mobile application ( Fire Emblem Heroes , Super Mario... Note: This message can appear if there is a mismatch between your Nintendo Account and the Nintendo Account that is already logged in to your browser. (For example, if two different Nintendo Account... KA ID: 22227 Meta-Answer ID: 17753

  6. Error Message: You cannot create an account for a child because your ability to add additional members to a family group has been restricted.

     Steps for situations where you are trying to add a Nintendo Account for a child to your family group, but you receive an error message. Information If members repeatedly join and leave your family group, you may be restricted from adding new child accounts to the group for some time. The number of times a member can join or leave a... KA ID: 63297 Meta-Answer ID: 50465

  7. Error Message: "The Page Cannot Be Displayed"

     Steps for when you receive the error message: "The page cannot be displayed" when trying to open the Nintendo eShop on your Nintendo Switch 2 or Nintendo Switch console. Before you start You will need: Your Nintendo Switch 2 or Nintendo Switch console An Internet connection Possible solutions Check that your console has the latest system update. How to update... KA ID: 48977 Meta-Answer ID: 41004

  8. Error Code: 9001-2470

     Steps for when error code 9001-2470 is displayed when you attempt to purchase a game on Nintendo.com. What to do KA ID: 48692 Meta-Answer ID: 40782

  9. Error Message: Contact Your Card Issuer or Select a Different Payment Option

     Use this article when: A credit card charge was not accepted on the Nintendo Switch 2 or Nintendo Switch eShop or Nintendo.com You receive the error message "There was an issue processing your... Important Be sure to use the appropriate store in your region. For consumers in Latin America (Argentina, Brazil, Chile, Colombia, Peru), you may find this information helpful. Possible solutions... KA ID: 28989 Meta-Answer ID: 23329

  10. Error Message: Could Not Display This Page as You Do Not Have Access Rights

     The information in this article can help you when the Access Rights error message appears while: You are trying to link a Nintendo Account to a mobile application ( Super Mario Run , Fire Emblem... Note: This message can appear if there is a mismatch between your Nintendo Account and the Nintendo Account that is already logged in to your browser. (For example, if two different Nintendo Account... KA ID: 47853 Meta-Answer ID: 40102
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