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Accounts & Purchases: Error Codes and Messages

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  1. Error Code: 2813-5599

     The information in this article can help you when, while trying to make a purchase in the Nintendo eShop, you receive error code 2813-5599 and the message "An error has occurred. Please try again... What to do Return to the HOME Menu, then restart the Nintendo eShop and try again. If the issue persists, check for any maintenance or outage notifications and then try again after the posted... KA ID: 60414 Meta-Answer ID: 48137

  2. Error Code: 2999-8000

     Follow these steps when: While trying to use a game's online features, error code 2999-8000 is displayed. You are prompted to purchase a Nintendo Switch Online membership, despite having an active... What to do Restart the console by holding down the POWER Button for three seconds, then select Power Options Opciones de apagado Options d'alimentation Opções de desligar followed by Restart... KA ID: 41239 Meta-Answer ID: 35409

  3. Error Code: 9001-2420

     Steps for when error code 9001-2420 is displayed while you attempt to purchase a game on Nintendo.com. Note: This error code may indicate an issue with the credit card being used. Possible solutions Try using a different credit or debit card. As an alternative, you can add funds using Nintendo eShop... KA ID: 53590 Meta-Answer ID: 42848

  4. Error Code: 9001-5599

     Steps for when, while trying to make a purchase in the Nintendo Store, you receive error code 9001-5599 and the message "An error has occurred. Please try again later." What to do Try to make the purchase directly in the Nintendo eShop. If the issue persists, check for any maintenance or outage notifications and then try again after the posted maintenance/service... KA ID: 60415 Meta-Answer ID: 48138
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