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Accounts & Purchases: Error Codes and Messages

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  1. “Checking if the software can be played…” Message When Starting Software

     Information for when you receive the message “Checking if the software can be played…” when starting a game on Nintendo Switch 2 and Nintendo Switch. Information This message appears if you have enabled the online license feature and you are trying to play downloadable content (games or DLC) on a Nintendo Switch 2 or Nintendo Switch console... KA ID: 47555 Meta-Answer ID: 39872

  2. Error Message: E-Mail Address You Entered Is Already Registered

     The information in this article can help you when creating a Nintendo Account, an error appears that says the e-mail address is already registered. An email address can only be linked to one Nintendo Account. What to do Are you are trying to create a new Nintendo Account or make changes to an existing Nintendo Account (update email, link... KA ID: 15983 Meta-Answer ID: 15926

  3. Error Message: eShop Unavailable in Your Country (Region Restrictions)

     The information in this article can help you when a message appears when accessing the Nintendo eShop stating that the Nintendo eShop is currently not available in the country selected in the System... Important Sales of software and DLC for the Nintendo 3DS family and Wii U via Nintendo eShop ended at 5:00 PM Pacific Time on Monday, March 27, 2023. For more information, read the Wii U & Nintendo... KA ID: 510 Meta-Answer ID: 510

  4. Error Code: 2813-2471

     The information in this article can help you when, while trying to make a purchase in the Nintendo eShop, you receive error code 2813-2471 and the message "There was an issue processing your... Important The payment method used to make purchases in Nintendo eShop must match the region of that Nintendo eShop. If a Nintendo eShop exists for your region, credit cards issued from your region... KA ID: 60709 Meta-Answer ID: 48345

  5. Error Code: 9001-1470

     The information in this article can help you when error code 9001-1470 is displayed while you attempt to purchase a game on Nintendo Store. What to do If you are attempting to use credit card information that was saved, delete the saved credit card information and then try again after re-entering the information. If this occurs when not... KA ID: 42072 Meta-Answer ID: 36175

  6. Error Code: 9001-5509

     Steps for when you try to add funds in Nintendo eShop, but error code 9001-5509 and the message "You have reached the maximum allowed balance." appears. Information This error code indicates that you have reached the maximum amount of funds that can be added to a Nintendo Account within 24 hours. You may also be trying to add an amount of funds that... KA ID: 65307 Meta-Answer ID: 51542

  7. Error Code: 9001-2473

     The information in this article can help you when, while trying to make a digital purchase through the Nintendo Store, you receive error code 9001-2473 and the message "3-D Secure authentication... Possible solutions Verify your credit card information and try entering it again. Try using a different credit or debit card. Use a Nintendo eShop card to add funds for eShop purchases. Link a... KA ID: 61027 Meta-Answer ID: 43454

  8. Error Code: 9001-2471

     The information in this article can help you when, while trying to make a purchase through the Nintendo Store, you receive error code 9001-2471 and the message "This credit card cannot be used... Important The payment method used to make purchases in the Nintendo Store must match the region of that Nintendo Store. If a Nintendo Store exists for your region, credit cards issued from your... KA ID: 60718 Meta-Answer ID: 48354

  9. Error Message: Verify the Information You Have Entered

     Steps for when: A credit card charge was not accepted on the Nintendo eShop on Nintendo Switch 2 or Nintendo Switch. You receive the error Message "There was an issue processing your... Possible solutions Verify your credit card information. Make sure you are entering your credit card information correctly , including the zip/postal code. If any of the credit card information is... KA ID: 28988 Meta-Answer ID: 23328

  10. Error Message: This Account Has Already Been Linked to a Different Pokémon HOME

     The information in this article can help you when the error message “This Account Has Already Been Linked to a Different Pokémon HOME” appears when trying to link a Nintendo Account to the smart... Important It is recommended that you ALWAYS link your Nintendo Account when setting up the mobile device version of Pokémon HOME. If you do not link your Nintendo Account to the mobile version of... KA ID: 48797 Meta-Answer ID: 40871
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