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Accounts & Purchases: Error Codes and Messages

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  1. Error Message: "This page cannot be displayed. Please start the process over from the beginning."

     Steps for when the message "This page cannot be displayed. Please start the process over from the beginning. Note: Do not use the Back button on your web browser." appears on accounts.nintendo.com. Possible solutions What are you trying to do when the error appears? Enter the verification code to create a Nintendo Account Reset a Nintendo Account password Any other situation This message... KA ID: 66957 Meta-Answer ID: 53738

  2. Error Code: 9001-0065

     Steps for when you receive error code 9001-0065 and the message "This product has already been purchased." when trying to make a digital purchase through Nintendo Store or redeem a download code on... Information This error means that the content you are trying to obtain has already been purchased or redeemed by you. What to do Scroll through the HOME Menu on your console to see if the game is... KA ID: 43684 Meta-Answer ID: 37485

  3. Error Code: 9001-0055

     Steps for when you're attempting to redeem a download code on the Nintendo website and the website displays the error code: 9001-0055. Information This error occurs when either the download code has expired or the content you are attempting to redeem the download code for has not yet been released for purchase on Nintendo eShop in... KA ID: 43538 Meta-Answer ID: 37373

  4. Error Message: Not Eligible OR Age Does Not Meet Requirements for a Nintendo Account

     The information in this article can help you when: You're not eligible to create an account. Your age does not meet the requirements to create an account. An account cannot be created based on the... What to do This means that your date of birth indicates that you must provide verifiable parental consent to create a Nintendo Account per the Nintendo Account User Agreement. Children required to... KA ID: 15992 Meta-Answer ID: 15935

  5. Error Code: 2016-0403 (“You cannot collect My Nintendo points for this software as the expiry date has passed.”)

     The information in this article can help you when: You're unable to earn My Nintendo points from physical software and you receive the error code 2016-0403. You also receive an error message stating... Important Gold Points for physical games must be claimed within one year of the game’s original release date. If you receive this error, it indicates the physical version of this software is no... KA ID: 28515 Meta-Answer ID: 23007

  6. Error Message: You currently can't receive email. Please update your email address.

     Steps for when you do not receive emails from Nintendo, and the message "You currently can't receive email. Please update your email address." appears in your Nintendo Account Sign-in and security... What to do This message indicates that your email address will no longer receive emails related to your Nintendo Account. To resolve this, change your email address to a different email address. KA ID: 64881 Meta-Answer ID: 51859

  7. Error Code: 9001-5508

     The information in this article can help you when, while adding funds to make a purchase on https://www.nintendo.com/store/, error code 9001-5508 appears. Information This error code indicates that you are attempting to add an amount of funds that would cause your Nintendo eShop balance to exceed the maximum. Your total balance cannot exceed the... KA ID: 57022 Meta-Answer ID: 45352

  8. Error Code: 2813-0072

     The information in this article can help you when you receive the error code 2813-0072 and the message "This product cannot be used in your country/region." What to do In the Americas, the Nintendo eShop is currently available only in the U.S., Canada, Mexico, Brazil, Argentina, Chile, Colombia, and Peru. If you are trying to access a game or DLC in a... KA ID: 62377 Meta-Answer ID: 49746

  9. Error Code: 2137-4035

     Follow these steps when you attempt to access Nintendo eShop and error code 2137-4035 is displayed. Before you start You will need: Your Nintendo Switch 2 or Nintendo Switch console An Internet connection Complete these steps Delete or archive any software from the console that you do not... KA ID: 49297 Meta-Answer ID: 41274

  10. Message: Based on information received from an external source, the password for this account is not secure.

     Steps for situations when you want to change your Nintendo Account password, but the message "Based on information received from an external source, the password for this account is not secure."... Information If this message appears while you are creating or changing your Nintendo Account password, we suggest using a different password. KA ID: 65200 Meta-Answer ID: 52159
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