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Nintendo Switch: Audio, Video & Touch Screen

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  1. Touch Screen Is Not Responding on Nintendo Switch

     Steps to help you when the screen on the Nintendo Switch console does not work as expected when you tap or swipe it with your finger. KA ID: 22530 Meta-Answer ID: 18047

  2. Nintendo Switch System Has No Power, a Blank Screen, or Won't Wake Up From Sleep Mode

     Updated Use this article when a Nintendo Switch system won’t turn on, the screen stays black or off, or the system stays stuck in sleep mode. Before you start You will need: Your Nintendo Switch system Nintendo Switch AC adapter (MOD. HAC-002) Access to power outlet Remove your Nintendo Switch system from the dock when completing the... KA ID: 22502 Meta-Answer ID: 18019

  3. How to Connect Nintendo Switch to a TV

     Steps to hook up a Nintendo Switch console to a television set or monitor. Before you start You will need: Your Nintendo Switch or Nintendo Switch – OLED Model console A Nintendo Switch dock A Nintendo Switch AC Adapter (model no. HAC-002) An HDMI cable Complete these steps... KA ID: 22372 Meta-Answer ID: 17889

  4. Blank Screen or No Image Displayed on the TV (Nintendo Switch)

     Use this article when the console won’t wake up from sleep mode while docked or won’t display on the television while docked. Before you start You will need: Nintendo Switch console Nintendo Switch Lite does not support TV Mode Nintendo Switch AC adapter (MOD. HAC-002) Nintendo Switch dock HDMI cable Access to power outlet... KA ID: 22264 Meta-Answer ID: 17781

  5. Solid Color on Nintendo Switch Screen

     Steps for when the Nintendo Switch screen is orange, blue, or any other solid color, and the system will not respond. What to do Hold down the POWER Button on the system for at least 20 seconds to force it to shut down, then power it on again. Check for any available system updates. How to check for the latest... KA ID: 22628 Meta-Answer ID: 18145

  6. General Problems with Downloaded Software (Freezing, Not Responding, etc.)

     Help when you are trying to play a downloaded game on a Nintendo Switch system and there is a long load time, a long lag, the console freezes, or it will not respond. Note: If a specific error code or error message is displayed, search for an article about the error and follow those steps. Possible solutions Restart the console. How to restart a Nintendo Switch... KA ID: 27045 Meta-Answer ID: 22081

  7. How to Pair and Manage Bluetooth Audio Devices on Nintendo Switch

     How to connect, disconnect, and remove saved Bluetooth audio devices on your Nintendo Switch console. Note You may experience audio latency depending on your Bluetooth device. Volume changes may occur when using the same Bluetooth audio device across multiple devices including Nintendo Switch. KA ID: 55973 Meta-Answer ID: 44569

  8. Nintendo Switch Console Freezes, Locks Up, or Will Not Power Off

     Steps to help when the screen appears to be frozen, or stops moving, and will not respond. Before you start You will need: Your Nintendo Switch Your Nintendo Switch dock (for Nintendo Switch and Nintendo Switch – OLED models only) KA ID: 22523 Meta-Answer ID: 18040

  9. Unable to Pair a New Bluetooth Audio Device to Nintendo Switch

     Steps for when you try to pair a new Bluetooth audio device, such as headphones, to your Nintendo Switch console, but you are unable to successfully pair the device. Note: If you are trying to connect a Bluetooth audio device that you have previously paired, follow our steps for Unable to Connect to a Saved Bluetooth Audio Device instead. What to do Update your... KA ID: 55976 Meta-Answer ID: 44572

  10. How to Adjust the TV Settings on Nintendo Switch

     How to adjust the TV settings on the Nintendo Switch console, including audio and video settings. Important: Nintendo Switch Lite does not support TV Mode. Complete these steps Select System Settings from the HOME Menu. Scroll down the menu on the left-hand side of the screen and select TV... KA ID: 22331 Meta-Answer ID: 17848
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