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Nintendo Switch: Error Messages

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  1. Error Message: This Code Has Already Been Used

     Updated Steps for when you cannot redeem a download code and you receive the message "This Code Has Already Been Used" or "This download code has already been used." Before you start You will need: Your Nintendo Switch 2 or Nintendo Switch console The download code that is receiving the error message An Internet connection What to do KA ID: 2193 Meta-Answer ID: 2192

  2. Error Message: You cannot create an account for a child because your ability to add additional members to a family group has been restricted.

     Updated Steps for situations where you are trying to add a Nintendo Account for a child to your family group, but you receive an error message. Information If members repeatedly join and leave your family group, you may be restricted from adding new child accounts to the group for some time. The number of times a member can join or leave a... KA ID: 63297 Meta-Answer ID: 50465

  3. Error Message: "Failed to Load Cached Data. Nintendo eShop Will Restart."

     Use this article when you open the Nintendo eShop on Nintendo Switch 2 or Nintendo Switch and receive the following error message: "Failed to Load Cached Data. Nintendo eShop Will Restart." Possible solutions Update your system to the latest version. How to perform a system update on Nintendo Switch 2 Select the System Settings on the HOME Menu. Scroll down through the System... KA ID: 47670 Meta-Answer ID: 39955

  4. Error Message: Contact Your Card Issuer or Select a Different Payment Option

     Use this article when: A credit card charge was not accepted on the Nintendo Switch 2 or Nintendo Switch eShop or Nintendo.com You receive the error message "There was an issue processing your... Important Be sure to use the appropriate store in your region. For consumers in Latin America (Argentina, Brazil, Chile, Colombia, Peru), you may find this information helpful. Possible solutions... KA ID: 28989 Meta-Answer ID: 23329

  5. Game Card Required to Launch Downloaded Software

     Follow these steps when you are unable to start a downloaded game on a Nintendo Switch 2 or Nintendo Switch system and receive one of the following error messages: "The game card could not be... Note: This troubleshooting is intended for situations where you are prompted to insert a physical game card for a digital game. For information about virtual game cards, see our virtual game card... KA ID: 60164 Meta-Answer ID: 47936

  6. “An Error Has Occurred” or “Automatic Backup is Currently Unavailable” Appears on the Save Data Cloud Screen and Automatic Save Data Backup Has Stopped

     This article can help you when save data cannot be backed up automatically on your Nintendo Switch 2 or Nintendo Switch system and the following error message appears next to a game title in the Save... Important: Prior to a Nintendo Switch system update released on April 5, 2021, automatic save data backup for a game could sometimes stop due to an error. It is necessary to take certain steps to... KA ID: 54953 Meta-Answer ID: 43776

  7. “Checking if the software can be played…” Message When Starting Software

     Information for when you receive the message “Checking if the software can be played…” when starting a game on Nintendo Switch 2 and Nintendo Switch. Information This message appears if you have enabled the online license feature and you are trying to play downloadable content (games or DLC) on a Nintendo Switch 2 or Nintendo Switch console... KA ID: 47555 Meta-Answer ID: 39872

  8. Message: Based on information received from an external source, the password for this account is not secure.

     Steps for situations when you want to change your Nintendo Account password, but the message "Based on information received from an external source, the password for this account is not secure."... Information If this message appears while you are creating or changing your Nintendo Account password, we suggest using a different password. KA ID: 65200 Meta-Answer ID: 52159

  9. Error Message: This account has been suspended due to a violation of the Nintendo Account User Agreement

     The information in this article can help you when you're unable to sign in to an online feature and receive the error message, "This account has been suspended due to a violation of the Nintendo... This message indicates there is a problem with your account. You can review the Nintendo Account User Agreement that you agreed to when creating the account. Please have the account holder contact us... KA ID: 50788 Meta-Answer ID: 42449

  10. How to Check the Error History on Nintendo Switch

     How to view the Error History information on the Nintendo Switch console. Complete these steps Select System Settings from the HOME Menu. Select Support/Health & Safety. Select Error History. Scroll through the list, and select the error you wish to view. Once... KA ID: 22364 Meta-Answer ID: 17881
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