Error Message: "Failed to Load Cached Data. Nintendo eShop Will Restart."

Possible solutions

• Update your system to the latest version.
  • How to perform a system update on Nintendo Switch 2
    1. Select the System Settings on the HOME Menu.
       
       
       
       
    2. Scroll down through the System Settings menu and select System.
    3. Select System Update, to start the system update process.
       
       
       
       
       • During the process, the system will first perform a check to determine if a new system update is available.
       • If an update is available, the download process will begin automatically.
  • How to update to the latest system version
    1. Select System Settings on the HOME Menu.
       
    2. Scroll down to the bottom of the System Settings menu and select System.
    3. Select System Update.
       
       • If an update is available, it will begin to download.

    For more info, see either How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.

• Pressing the HOME Button to return to the HOME Menu, then try to access the Nintendo eShop again.
  • If you are unable to return to the HOME Menu, restart the console and then try to access the Nintendo eShop again.
• Reset the cache for the affected account.
  • How to reset the cache on Nintendo Switch 2

    Important: The following steps will delete passwords, cookies, history, and other web-related data saved in the Nintendo Switch console.

    1. Select System Settings from the HOME Menu.
    2. Scroll down and select System.
    3. Scroll down again, and select Data-Clear.
    4. Select Clear Cache.
    5. Select the user you would like to reset the cache for, and then select Clear Data to confirm.
  • How to reset the cache on Nintendo Switch

    Important: The following steps will delete passwords, cookies, history, and other web-related data saved in the Nintendo Switch console.

    1. Select System Settings from the HOME Menu.
    2. Scroll down and select System.
    3. Scroll down again, and select Formatting Options.
    4. Select Reset Cache.
    5. Select the user you would like to reset the cache for, and then select Reset to confirm.
• Complete a connection test and check for any errors.
  • If an error code is received, attempt troubleshooting related to that error code.
• If a microSD card is inserted into the console, try the following steps:
  1. Power the console off.
  2. Remove the microSD/microSD Express card.
  3. Power the console back on.
  4. Try to access the Nintendo eShop again.
  • If this did not resolve the issue: power the console off, and re-insert the microSD card.
  • If this did resolve the issue, the issue is likely with the card. Try troubleshooting the card, try a different card, or continue using the console without one if storage space isn't a concern.