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Nintendo Switch: Error Messages

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  1. Error Code: 2811-6055

     The information in this article can help you when: Trying to redeem a download code for a Nintendo Switch Online membership, you receive the error code 2811-6055. You receive the error message "You... Note Download codes for Nintendo Switch Online Family memberships or Nintendo Switch Online + Expansion Pack Family memberships can only be redeemed by Nintendo Account owners aged 18+. What to do... KA ID: 41240 Meta-Answer ID: 35410

  2. Error Message: "Connect to the Internet to View the Latest News Articles."

     Steps for when you are unable to access the News Channel on Nintendo Switch 2 or Nintendo Switch and receive the error message "Connect to the Internet to View the Latest News Articles." Before you start You will need: Your Nintendo Switch 2 or Nintendo Switch console An Internet connection What to do Ensure the console is connected online. How to connect Nintendo Switch 2 to... KA ID: 27203 Meta-Answer ID: 22184

  3. Error Message: "This video cannot be played."

     The information in this article can help you when you try to view a captured video on Nintendo Switch and receive the message "This video cannot be played. This activity is currently restricted by... Note: Captured game play videos on consoles with system menu version 5.0.0 or higher will be restricted by Parental Controls depending on the Restricted Software setting and Software Rating... KA ID: 28468 Meta-Answer ID: 22979

  4. Error Message: "Failed to Load Channel Information."

     Steps for when you are unable to access the News Channel Settings on Nintendo Switch 2 or Nintendo Switch and receive the error message "Failed to Load Channel Information." Before you start You will need: Your Nintendo Switch 2 or Nintendo Switch console An Internet connection What to do Ensure the console has been updated to the latest system menu version, and then try... KA ID: 27193 Meta-Answer ID: 22179

  5. Question Mark (?) Is Displayed on a User Profile After a User & Save Data Transfer

     The information in this article can help you when: After performing a User & Save Data Transfer on Nintendo Switch, the Mii character on a user profile cannot be edited, and a question mark (?) is... Note: Nintendo characters and Mii characters can be set as user profile icons on Nintendo Switch. Complete these steps Within the HOME Menu, select the user's page you wish to edit from the top left... KA ID: 27700 Meta-Answer ID: 22502

  6. Support Code or Server Code: S00XX

     The information in this article can help you when an error code is displayed on Nintendo Switch along with a "support code" or a "server code." Note: The support code or server code found in the error code description is for reference only. What to do Search within our knowledge base for the error code or error message that is displayed on... KA ID: 48870 Meta-Answer ID: 40903

  7. Error Code: 2999-8000

     Follow these steps when: While trying to use a game's online features, error code 2999-8000 is displayed. You are prompted to purchase a Nintendo Switch Online membership, despite having an active... What to do Restart the console by holding down the POWER Button for three seconds, then select Power Options Opciones de apagado Options d'alimentation Opções de desligar followed by Restart... KA ID: 41239 Meta-Answer ID: 35409

  8. Error Code: 2205-0123

     The information in this article can help you when: The error message, "An error occurred while the IR Motion Camera was reading" is displayed on Nintendo Switch. You receive error code: 2205-0123. What to do Ensure your console has the latest system update. If the console is already up to date, restart it by holding down the POWER Button for three seconds, then select Power Options Opciones... KA ID: 27844 Meta-Answer ID: 22600
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