Nintendo 3DS: Audio, Video & Touch Screen
Top articles
- Check Service Request Status
- Service request turnaround times
- Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)
- Refund Request for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase)
- Troubleshoot a broken Nintendo product
All Articles
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How to Adjust the Screen Brightness on a Nintendo 3DS Family System
In this article, you'll learn how to adjust the brightness of the screens. Complete these steps Select the HOME Menu Settings icon in the upper left corner of the HOME Menu. On the Nintendo 3DS, Nintendo 3DS XL, and New Nintendo 3DS systems this icon looks like a wrench, a... KA ID: 48 -
Nintendo 3DS Freezes, Locks Up, or Will Not Turn Off
The information in this article can help you when the system is frozen (locked-up), or continues to freeze after being powered off and powered on. What to do Press and hold the POWER Button down until the system powers off (about 10 seconds), then power the system back on. General system stability can be improved by applying the latest system... KA ID: 551 -
Screen Is Discolored, Dark, or Appears Tinted
The information in this article can help you when A system screen seems off-color (Yellow or Pink). A system screen seems fuzzy, dark, or grainy. The system screen colors or quality differ when... Due to LCD manufacturing processes it is possible for system screens to look different from one another even though the screen quality is comparable and meets Nintendo's high standards. The image may... KA ID: 466 -
Blank or Solid Color Screen and System Is On
The information in this article can help you when one or both of the system screens goes blank, but the system isn't frozen or locked up. Complete these steps If the system is a Nintendo 2DS, ensure that the Sleep Mode switch is pushed all the way to the left. You should not see any orange color (this is displayed when the switch is... KA ID: 652 -
Ghosting/Double Image On Upper Screen
The information in this article can help you when: The upper screen image appears in 3D, but the image has a slight ghost effect. Around the edges of a 3D object you can see a copy or double image. What to do When viewing the screen at the proper distance and angle, different images are displayed to each of your eyes. However, that doesn't mean that the images for your left and right eyes are... KA ID: 359 -
Volume or Sound Quality Problems (Popping, Crackling, Etc)
Information in this article can help you when your system produces pops, hisses, scratching, or buzzing noises. This normally happens when the system volume is below 30%, and is a function of the way the system was designed. Because all systems are designed this way, a service request is not needed as it will... KA ID: 615 -
How to Calibrate the Touch Screen on a Nintendo 3DS Family System
In this article, you'll learn how to calibrate the Touch Screen. Important: If you are unable to follow the steps below because the touch screen is not responding, power the system off, then press and hold the buttons L + R + X, while powering on the system. This... KA ID: 269 -
Nintendo 3DS Family System Touch Screen Doesn't Work or Isn't Calibrated Properly
The information in this article can help you when: The Touch Screen isn't responding at all. The Touch Screen is responding incorrectly. What to do If this issue is occurring during the first time setup process, then you may not be able to perform all of these steps. Please perform all steps that are possible, such as cleaning around... KA ID: 459 -
Dust or Debris under the Nintendo 3DS Screen
The information in this article can help you when dirt or other material is trapped under the screen. Information Despite the standards Nintendo sets to minimize these imperfections, this can be caused by a tiny particle of dust or glass getting caught between the protective cover and the display... KA ID: 470 -
How to Adjust the 3D Effect
In this article, you'll learn how to adjust the 3D effect. Note The Nintendo 2DS and New Nintendo 2DS XL do not display 3D images nor do they have a 3D Depth Slider. The Nintendo 3DS system is equipped with a 3D depth slider that lets you select the level of... KA ID: 46
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