Nintendo 3DS Family System Touch Screen Doesn't Work or Isn't Calibrated Properly
The information in this article can help you when:
- The Touch Screen isn't responding at all.
- The Touch Screen is responding incorrectly.
What to do
If this issue is occurring during the first time setup process, then you may not be able to perform all of these steps. Please perform all steps that are possible, such as cleaning around the edges of the touch screen and removing any screen protectors that are being used.
- Remove any screen protectors in use.
- From the HOME Menu, start Game Notes and draw something.
- If something can be drawn accurately in Game Notes, the problem could be with the game or application being played. Check the software manual for additional settings information.
- If something can't be drawn using Game Notes, recalibrate the touch screen.
- Clean around the Touch Screen to ensure it is free of any debris or smudges.
- If certain buttons are being held down, it may cause the touch screen to seem unresponsive. Check for stuck buttons, and clean any buttons that appear stuck.
Situation not resolved
If the Touch Screen still isn't responding properly, the system will need to be serviced.
The following systems are available for service from Nintendo:
- New Nintendo 2DS XL - Serial numbers begin with "NW"
For your convenience, Nintendo provides a quick and easy-to-use online service request process.
-
My Nintendo 3DS Family System isn't listed as available for service
Nintendo no longer services the following systems:
- Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Serial numbers begin with “YW”
- New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
- Nintendo 2DS - Serial numbers begin with "AW" or "AB"
If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?
-
Where is the serial number on Nintendo 3DS Family Systems?
The location of the serial number will differ depending on the system:
- Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS: The serial number will be visible on a white sticker with a bar code under the battery.
- New Nintendo 3DS XL: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the back cover plate.
- New Nintendo 3DS: The serial number isn't visible under the battery. The serial number is found on a white sticker with a bar code under the front cover plate.
- New Nintendo 2DS XL: The serial number is found on a white sticker with a bar code inside the game card slot.
