Nintendo 3DS: Audio, Video & Touch Screen
Top articles
- Check Service Request Status
- Service request turnaround times
- Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)
- Refund Request for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase)
- Troubleshoot a broken Nintendo product
All Articles
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3D Image is Blurry
The information in this article can help you when the upper screen image appears in 3D, but it is blurry or unclear. What to do View the screen from straight on (not at an angle) from about 10 - 14 inches away. With the New Nintendo 3DS and New Nintendo 3DS XL, view angles should not matter as much. Avoid... KA ID: 361 -
Buzzing/Humming Sounds When 3D Effect Is On
The information in this article can help you when You hear a buzz or hum from the speakers when 3D is turned on even when the volume is turned off A buzzing or humming noise is heard from the... What to do Check to see if the sound occurs when the 3D depth slider is all the way down. If the sound is still audible when the 3D feature is disabled, the issue may be a volume or sound quality... KA ID: 640 -
Either Screen Is Blurry While Playing Nintendo DS or Nintendo DSi Games
The information in this article can help you when one or both screens appear blurry while playing Nintendo DS or Nintendo DSi Games. What to do Load the game in its original resolution. Clean the screen to see if this resolves the problem. Situation not resolved If the image on screen still appears blurry, the system will need to... KA ID: 684 -
Screen Displays Reverse Image
The information in this article can help you when the screen is reversed. All images and text are rendered backward. What to do Ensure that the system has the latest system update installed. Situation not resolved The following systems are available for service from Nintendo: New Nintendo 2DS XL - Serial numbers... KA ID: 372 -
Dark or Light Lines Across the Nintendo 3DS Screen or Only Half the Screen is Displayed
The information in this article can help you when A screen has dark or light lines. A screen is displaying only half of an image. What to do The system will need to be serviced. The following systems are available for service from Nintendo: New Nintendo 2DS XL - Serial numbers begin with "NW" For your convenience, Nintendo... KA ID: 583 -
Touch Screen Doesn't Respond After Initial Set Up
Updated The information in this article can help you when your touch screen isn't responding after completing the initial system setup. What to do After the initial set up has been completed, press the HOME button to save the settings and exit to the HOME Menu. The Touch Screen will not respond until these settings are saved. Remove... KA ID: 664 -
How to Attach an Audio Recording to a Note
In this article, you'll learn how to attach an audio recording to a Swapnote. Note This feature is unlocked after using other features of the application. A recording can be up to five seconds long and must be saved to the SD Card. There is a cost of 15 Play Coins to unlock... KA ID: 122 -
Video/Audio/Media Files Will Not Play
The information in this article can help you when media files (audio, video, Flash, etc.) will not play on the Internet Browser. This is normal, as the Internet Browser does not support any form of streaming media, including movies and sound. KA ID: 528 -
Physical Discomfort (Headaches, Nausea) Related to 3D
The information in this article can help you when you're experiencing physical discomfort related to 3D. The Nintendo 3DS is perfectly safe when used in accordance with the instructions and safety precautions. View our tips for making the most of the Nintendo 3DS experience. If you have additional... KA ID: 630
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