Troubleshoot a broken Nintendo product
Learn how to troubleshoot and set up a service request for your broken Nintendo product.
Note: Nintendo currently only services Nintendo Switch 2, Nintendo Switch, and New Nintendo 2DS XL systems and accessories. For information on legacy systems and accessories, including Wii U, Wii, the Nintendo 3DS family, and Nintendo DSi, visit Where can I find refurbished, older, and used Nintendo products.
Having a problem with your Nintendo product? We can help! You’ll start by troubleshooting the issue using your Nintendo Switch 2, Nintendo Switch, or New Nintendo 2DS XL system. If at the end of troubleshooting service is needed for your product, setting up a service request is fast, easy, and secure. Lets get started.
Complete these steps
- Follow the appropriate troubleshooting steps based on your Nintendo system, accessory, and the issue you’re experiencing.
- If you’re still experiencing the issue at the end of troubleshooting, select Start a service request at the bottom of the troubleshooting article.
- For the best experience, create or log in to your Nintendo Account. This allows us to securely communicate with you about your service request.
- If applicable, enter your system’s serial number to identify the warranty status.
- Complete all the required information, including product information, agreeing to the acknowledgements, personal information, and shipping details.
- If needed, add payment information.
- Click Submit service request to complete the request.
You can track status updates, see communications, and manage your service request in the Nintendo Service Center.
For more information on our warranty policy, visit Warranty and Service Information.
