Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)

What to do

What type of email has not arrived?

• Account verification

  Follow the steps in the article below that describes what you need to do:

  • Email required to create a Nintendo Account (Nintendo Switch 2, Nintendo Switch, or Nintendo website/app)
  • Email required to verify my identity for an existing Nintendo Account
  • Email required to link a PayPal account to a Nintendo Account
  • Email required to create a Nintendo Network ID (Nintendo 3DS or Wii U)
• Nintendo Account password reset

  This usually means that the email address entered is incorrect or is not associated with a Nintendo Account. If you're not sure which email address is associated to your Nintendo Account, follow our steps on see Forgot Nintendo Account Sign-in Info (Email Address, Password, Sign-in ID).

• Family group invitation

  Please follow our steps on Family Group Invitation Email Did Not Arrive.

• Nintendo eShop receipt

  Please follow our steps on Nintendo eShop Receipt Email Did Not Arrive.

• Nintendo Store order or shipping confirmation

  You can view your recent orders and shipping status on your Order History page.

  If you have further questions about your order, please contact us for support.

• Service request

  You can view all information and status updates about your service request in the Nintendo Service Center.

  If you have further questions about your service request, please contact us for support.

• Promotional emails/newsletters

  Please follow our steps in Not Receiving Nintendo Account Promotional Emails or Newsletters.

• Email from our support team
  1. Replies to emails may take a couple of days. If it has not been that long, we appreciate your patience as we get to your email.
  2. Check your spam or junk folders/filters.
     • If you use this kind of filter, please add our domain name noa.nintendo.com to your address book.
  3. If you still do not receive our emails, please contact us for support.
• Parental Controls PIN
  1. Make sure you've waited long enough. Emails usually arrive within 1-2 hours.
  2. Check your spam or junk email folder
     • If found in your spam or junk folder, you can add our domain name to your address book to prevent emails from Nintendo being routed to spam/junk. The domain Nintendo uses for parental control emails is noa.nintendo.com.
  3. If you need additional help resetting your Parental Controls PIN, please follow our steps for your system below:
     • Nintendo Switch 2
     • Nintendo Switch
     • Wii U
     • Wii or Wii mini
     • Nintendo 3DS family
     • Nintendo DSi family
• Download code

  Please follow our steps on Download Code Is Lost or Missing.