New Nintendo 2DS XL system or accessory troubleshooting
The information in this article can help you with getting service for your Nintendo 3DS family system. The New Nintendo 2DS XL is the only Nintendo 3DS family system that Nintendo currently services.
Important
The following systems are available for service from Nintendo:
- New Nintendo 2DS XL - Serial numbers begin with "NW"
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My Nintendo 3DS Family System isn't listed as available for service
Nintendo no longer services the following systems:
- Original Nintendo 3DS - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Serial numbers begin with “YW”
- New Nintendo 3DS XL - Serial numbers begin with “QW” or "QB"
- Nintendo 2DS - Serial numbers begin with "AW" or "AB"
If you want to try replacing the non-working system, see our information on Where Can I Find Refurbished, Older, & Used Nintendo Products?
Note: Help with audio or video issues, power troubleshooting, error messages and more can be found on our support site.
To learn more about our warranty policy, read our updated hardware, software, and accessory warranty.
Physical and Liquid Damage
If your system has been physically damaged or dropped into liquid, use the appropriate link below to set up a service request. Please note that these issues are not covered by warranty:
Complete these steps
- Type a summary of your issues into the search box above. For example, if your Nintendo 3DS family system is not charging, search the term "not charging" or "power issues." If your system has a cracked screen, search "cracked screen" or "broken screen."
- Select an article that is relevant to your issue.
- Perform the troubleshooting listed in the knowledge article. This troubleshooting may resolve your issue, and therefore a service request may not be necessary and you'll be able to go back to playing games and enjoying your system.
- If the troubleshooting does not resolve your issue, you will be given a link to set up a service request for your system or you will need to call us for further support.
