Forgot Nintendo Account Sign-in Info

Make sure you are using the correct method to sign in.

• Error message: "The email address/sign-in ID or password is incorrect."

  This message may appear if you have changed your preferences to allow sign in with your Sign-in ID only and you enter your email address, even if your email address and password are correct.

Your sign-in information can be found and reset through your parent/guardian’s Nintendo Account.

• Forgot sign-in ID
  1. To check your Sign-in ID, have your parent/guardian log into their account and click Family group. All associated accounts for children will appear.
  2. Have them select your account to open your account settings.
  3. Have them select Sign-in and security settings.
  4. Part of your Sign-in ID will appear in the "Sign-in ID" section.
  5. If you still do not remember your Sign-in ID, have them select Edit next to "Sign-in ID", then enter their Nintendo Account password.
  6. Your full Sign-in ID will appear. Keep in mind that your Sign-in ID does not need to be changed if you think you will remember it—have your parent/guardian select Cancel to keep the current Sign-in ID.
• Forgot password

  If you have forgotten your password, have your parent/guardian reset your password through their account.

If you were able to sign in, then you're all set!

• How to review sign-in information

  After signing in, you can review your sign-in information through the Nintendo Account website:

  • E-mail address: On the "User information" page, click Edit in the "E-mail address" section. Your Nintendo Account email address will display. Note that you do not have to proceed with updating the email address.
  • Sign-in ID: Your current sign-in ID can be found by by clicking Sign-in and security settings then Edit next to "Sign-in ID". Your sign-in ID will display. Note that you do not have to proceed with updating the sign-in ID.
  • Password: For security purposes, your password is never visible. If you wish to change your password, click Sign-in and security settings then Edit next to "Password".

1. You can view part of your Nintendo Account email address through the Profile Settings on your console, and, if you know your Nintendo Account password, can review the complete email address.
   • How to locate Nintendo Account email address
     1. From the HOME Menu, select your user icon.
     2. Select User Settings.
        • The first two characters of the email address associated with your Nintendo Account and the first letter of the domain name of the email address will appear after "Nintendo Account".
     3. If you know your password, you can view the full email address associated with your Nintendo Account:
        • On Nintendo Switch 2: Select Check Your Account InformationConsultar los ajustes de la cuentaVérifier les informations sur votre compteVerificar informações da conta, then Check Using This System and enter your password when prompted.
        • On Nintendo Switch: Select Check Your Account InformationConsultar los ajustes de la cuentaVérifier les informations sur votre compteVerificar informações da conta, then View e-mail address/Sign in ID and enter your password when prompted.
   • Can't find email address

     If you do not remember your Nintendo Account email address and are unable to locate it using your console, please contact us for support.

2. After locating your email address and signing in to your Nintendo Account, you can update the email address to something you will remember in the future.

Try using your email address to sign in instead.

1. Select the Forgot your password? ¿Has olvidado la contraseña? « Mot de passe oublié » Esqueceu sua senha? link on the sign-in page.
   • Trying to sign in with Google or Apple Account, but forgot password

     If you are trying to sign in using your Google or Apple Account, but have forgotten your password for that account, visit Google or Apple support and use their Help area for directions to update your password.

     You may also have created a password for your Nintendo Account—if that is the case, you can instead continue with these steps to reset your Nintendo Account password and sign in.

2. Enter the email address associated to your Nintendo Account.
3. Select Submit to have a temporary sign-in link sent to your email address.
   • Password email does not arrive, or no access to email inbox

     If you do not receive the password reset email, this may mean that the email address you entered is incorrect or is not associated with a Nintendo Account. Verify your email address and follow the process to send the temporary email again.

     If you still do not receive the email after verifying your email address, or if you no longer have access to the email address associated with your Nintendo Account, please contact us for assistance.

4. Select the link in the email.
5. If you have 2-step verification set up for your Nintendo Account, you will be prompted to verify your identity using Google Authenticator. Launch the Google Authenticator app on your smart device, enter the code it displays, and select Authenticate.
   • No access to Google Authenticator

     If you do not currently have access to the app, select Use another method to verify your identity and use one of the backup codes you received and saved in a safe place when setting up the 2-step verification.

   • No access to backup codes

     If you do not currently have access to your backup codes but you have registered a phone number to your Nintendo Account, select Use another method to verify your identity on the "Enter backup codes" screen, then Submit. A code will be sent via text message to your phone number—enter it in the "Verification Code" box and select Submit to verify your identity.

     If you can't find your backup codes and did not register a phone number to your Nintendo Account, you will not be able to reset your password. Please contact us for assistance.

6. If you have registered a phone number to your Nintendo Account, you may be prompted to enter a verification code that is sent to your phone number. Enter the verification code and select Submit.
   • Verification text message does not arrive

     If the text message with the verification code does not arrive within a few minutes, make sure you are checking the phone number that is registered to your Nintendo Account.

     If you are unable to locate the text message with the verification code, you will not be able to reset your password. Please contact us for assistance.

7. Enter and confirm a new password.
   • Password requirements
     • Passwords must be at least 8 characters long.
     • Passwords must include a combination of characters from 2 of the following categories: letters, numbers, and punctuation.
   • Message: Please do not include your date of birth.

     Do not include your birthdate as part of the password. An error message will appear if you include your birthdate, and you will be prompted to select a different password.

   • Message: The password for this account is not secure.

     If the message "Based on information received from an external source, the password for this account is not secure." appears while you are creating or changing your Nintendo Account password, we suggest using a different password.

8. If prompted, enter the birthdate or nickname associated with your Nintendo Account. Please make sure you are entering your Nintendo Account nickname, and not your sign-in ID (if you have created one).
   • Forgot account nickname
     • If you have forgotten the nickname associated with your Nintendo Account, you can find it in various ways:
       • Check the email inbox of your Nintendo Account email address for emails from no-reply@accounts.nintendo.com. Your nickname can be found in certain emails from this address, including notifications sent when you created the account, signed in to a new device, or made changes to your family group or parental controls.
       • If you are signed in to your account on a console, in the "Nintendo Account" section of the User Settings.
         • On Nintendo Switch 2: From the HOME Menu, select the System Settings icon, scroll down and select Users, select your User, select Check Your Account InformationConsultar los ajustes de la cuentaVérifier les informations sur votre compteVerificar informações da conta, then select Check Using This System—your Nintendo Account nickname will display.
         • On Nintendo Switch: From the HOME Menu, select the System Settings icon, scroll down and select Users, select your User, then select Check Your Account InformationConsultar los ajustes de la cuentaVérifier les informations sur votre compteVerificar informações da conta—your Nintendo Account nickname will display.
       • If you are part of a Nintendo Account family group, ask one of the other members of your family group to sign in to the Nintendo Account website and click Family group. The nicknames of all the members of the group will display in the "Members" section.
     • If you are unable to find the nickname associated to your Nintendo Account, try entering your date of birth instead.
   • Forgot account Date of Birth

     If you do not remember the date of birth associated to your Nintendo Account, try entering your nickname instead.

     However, even if you are able to reset your password using your nickname, keep in mind that, as described in the Nintendo Account User Agreement, when you create your Nintendo Account you must provide us with accurate information, including the correct date of birth.

     If you entered an incorrect date of birth when you created your Nintendo Account, please contact us for support.

9. Select Sign In. This will reset your password and sign you in to your Nintendo Account.
   • We recommend visiting the "Sign-in and security settings" page to make note of your "Sign-in method". Depending on this setting, you may need to use your sign-in ID instead of your email address when signing in.

After signing in to your Nintendo Account, you can find your current sign-in ID by following the process to change your sign-in ID—note that you do not have to actually change the sign-in ID.

If you prefer to use your sign-in ID instead of your email address when signing in, we recommend changing your sign-in ID to something you will remember in the future.

Your sign-in ID can be found in the "Nintendo Account" section of the User Settings on your console.

• How to find your sign-in ID on a console
  • From the HOME Menu, select the System Settings icon, scroll down and select Users, then select your User—the first three characters of the sign-in ID display in the parentheses after "Nintendo Account", after the "/".
  • If you know your password, you can view the full Sign-in ID associated with your Nintendo Account:
    • On Nintendo Switch 2: Select Check Your Account InformationConsultar los ajustes de la cuentaVérifier les informations sur votre compteVerificar informações da conta, then Check Using This System and enter your password when prompted.
    • On Nintendo Switch: Select Check Your Account InformationConsultar los ajustes de la cuentaVérifier les informations sur votre compteVerificar informações da conta, then View e-mail address/Sign in ID and enter your password when prompted.

Sign in using your sign-in ID.

• How to change your sign-in ID

  If you prefer using your sign-in ID to sign in, you may wish to change it to something you will remember more easily in the future.

If you do not remember your Sign-in ID and were unable to locate it using your console, please contact us for support.

If you do not remember the date of birth associated to your Nintendo Account, try entering your nickname instead when resetting your password.

However, even if you are able to reset your password using your nickname, keep in mind that, as described in the Nintendo Account User Agreement, when you create your Nintendo Account you must provide us with accurate information, including the correct date of birth.

If you entered an incorrect date of birth when you created your Nintendo Account, please contact us for support.

• If you have forgotten the nickname associated with your Nintendo Account, you can find it in various ways.
  • How to find your Nintendo Account nickname
    • Check the email inbox of your Nintendo Account email address for emails from no-reply@accounts.nintendo.com. Your nickname can be found in certain emails from this address, including notifications sent when you created the account, signed in to a new device, or made changes to your family group or parental controls.
    • If you are signed in to your account on a console, in the "Nintendo Account" section of the User Settings.
      • From the HOME Menu, select the System Settings icon, scroll down and select Users, select your User, then select Check Your Account InformationConsultar los ajustes de la cuentaVérifier les informations sur votre compteVerificar informações da conta—your Nintendo Account nickname will display.
    • If you are part of a Nintendo Account family group, ask one of the other members of your family group to sign in to the Nintendo Account website and click Family group. The nicknames of all the members of the group will display in the "Members" section.
• If you are unable to find the nickname associated to your Nintendo Account, try entering your date of birth instead when resetting your password.

If you were able to reset your password using your date of birth, then you're all set!

• How to find your nickname and sign-in method
  • After signing in to your Nintendo Account on accounts.nintendo.com, you can find your nickname on the User information page, in the "Profile" section.
  • We also recommend visiting the "Sign-in and security settings" page to make note of your "Sign-in method". Depending on this setting, you may need to use your sign-in ID instead of your email address when signing in.

As described in the Nintendo Account User Agreement, when you create your Nintendo Account you must provide us with accurate information, including the correct date of birth.

If you entered an incorrect date of birth when you created your Nintendo Account, please contact us for support.