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Accounts & Purchases: Access Accounts

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  1. Forgot Nintendo Account Sign-in Info

     Updated Steps for when you've forgotten the sign-in information (email address, password, or sign-in ID) associated to your Nintendo Account, or a child in your family group has forgotten their information. Important If you have registered a passkey with your Nintendo Account but are unable to sign in using it, please refer to Unable to sign in to Nintendo Account using a Passkey. If you have enabled... KA ID: 15991 Meta-Answer ID: 15934

  2. Nintendo Account Recovery Process

     Updated Learn how to recover and secure your Nintendo Account when: You receive an email notification that “A new device has been used to sign in to this Nintendo Account.” The email might include... What to do Sign in to your Nintendo Account on the Nintendo Account website and change your password. If you don't remember your Nintendo Account password or login information, see Forgot Nintendo... KA ID: 47194 Meta-Answer ID: 39574

  3. How to Manage Passkey Authentication for a Nintendo Account

     Steps for registering, reviewing, or removing passkeys for your Nintendo Account. Information Registering a passkey with your Nintendo Account adds an additional layer of security that can help prevent unauthorized access to the account. When signing in to your account , you can... KA ID: 62531 Meta-Answer ID: 49889

  4. How to Sign In to a Nintendo Account

     Updated Steps to log in to your existing Nintendo Account with an email address, sign-in ID, passkey, Google account, or Apple Account. Complete these steps In most cases, you can sign in to your Nintendo Account by entering your email address and password, or your sign-in ID and password, when prompted. There are other ways to sign... KA ID: 15984 Meta-Answer ID: 15927

  5. Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)

     Help when you are not receiving emails from Nintendo, including: Emails to create or verify your Nintendo Account Family group invitations Parental controls or password reset Order confirmations and... What to do What type of email has not arrived? Account verification Follow the steps in the article below that describes what you need to do: Email required to create a Nintendo Account (Nintendo... KA ID: 2237 Meta-Answer ID: 2236

  6. Issues Signing in to a Nintendo Account

     The information in this article can help you when you are unable to sign in to your Nintendo Account. Possible solutions What is the situation? Forgot password or sign-in information Issues with 2-Step verification Issues with using a passkey Nintendo Account email was accessed or information was... KA ID: 59077 Meta-Answer ID: 46979

  7. Unable to sign in to Nintendo Account using a Passkey

     The information in this article can help you when you are trying to use a passkey to sign in to your Nintendo Account, but it isn't working. What to do To sign in using a passkey, you must have previously registered a passkey using a compatible device. If you try to sign in from a device that is not compatible with passkeys, you may... KA ID: 62567 Meta-Answer ID: 49923

  8. Issues with Nintendo Account 2-Step Verification Code

     Updated Steps for when you're unable to access the 2-step verification code from Google Authenticator required to log in to your Nintendo Account, or the code isn't working. Possible solutions Google Authenticator app doesn't work (crashes, won't launch, etc.) For general assistance with the Google Authenticator app, please see the Help & Feedback section of the... KA ID: 27501 Meta-Answer ID: 22380

  9. How to Sign Out of a Nintendo Account

     In this article, you'll learn how to sign out of a Nintendo Account on a PC or mobile device. Important: If you wish to remove your Nintendo Account from a Nintendo Switch, please see How to Unlink a Nintendo Account From a Nintendo Switch Console. Note If multiple people use your mobile... KA ID: 15985 Meta-Answer ID: 15928

  10. Forgot Nintendo Network ID

     The information in this article can help you locate your Nintendo Network ID (NNID). Note If you no longer have access to the system the NNID is associated to (or if you have formatted that system), select PC/Smartphone below and follow the steps to access the information from the... KA ID: 1943 Meta-Answer ID: 1942
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