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Nintendo Switch: Using & Troubleshooting

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  1. Touch Screen Is Not Responding on Nintendo Switch

     Steps to help you when the screen on the Nintendo Switch console does not work as expected when you tap or swipe it with your finger. KA ID: 22530 Meta-Answer ID: 18047

  2. Link to a URL Start a Joy-Con Service Request

     Updated KA ID: 46902 Meta-Answer ID: 39406

  3. Joy-Con Control Sticks Are Not Responding or Respond Incorrectly

     The information in this article can help you when the control sticks on the Joy-Con controller do not respond correctly. Important: These steps may fix your issue. If your problem isn’t resolved, you can set up a service request for your Joy-Con. Prior to troubleshooting a controller, we strongly recommend you verify... KA ID: 46903 Meta-Answer ID: 39407

  4. Accessory Replacement Options

     Note: Nintendo can only offer service for accessories made by Nintendo. For warranty situations, you must be able to provide the defective item and proof of purchase. Please check the warranty text... KA ID: 2476 Meta-Answer ID: 2475

  5. How to Set up Your Nintendo Console for the First Time

     Need help setting up your Nintendo console? Select your console below for step-by-step instructions that will guide you through the setup process from start to finish. Nintendo Switch 2 Nintendo... KA ID: 10540 Meta-Answer ID: 10539

  6. Friend List on Nintendo Systems and Apps

     Information Nintendo systems and mobile applications include Friend List features to allow players to enjoy online experiences with their friends. These features may include seeing when your friends... KA ID: 67509 Meta-Answer ID: 54232

  7. Nintendo Switch Online Service FAQ

     Updated Nintendo Switch Online is a paid service that lets members enjoy the following features: Online play and the Nintendo Switch App The Nintendo Switch Online service lets Nintendo Switch 2 and... KA ID: 22521 Meta-Answer ID: 18038

  8. How to Use amiibo Figures (The Legend of Zelda: Breath of the Wild)

     Follow these steps to use amiibo figures in The Legend of Zelda: Breath of the Wild. Amiibo figures can be used in the game as follows: You will be able to scan compatible amiibo figures after you have unlocked the amiibo rune in the game (usually about 45 minutes into gameplay). You... KA ID: 25573 Meta-Answer ID: 21078

  9. System Transfer from Nintendo Switch to Nintendo Switch 2 (MT-10002)

     Information and steps relating to setting up a system transfer from a Nintendo Switch console to a Nintendo Switch 2 console. Information Data on a Nintendo Switch console can be transferred to a Nintendo Switch 2 console using a system transfer during the Nintendo Switch 2 initial setup. You can perform a system... KA ID: 68432 Meta-Answer ID: 55108

  10. Where Can I Find My System Serial Number?

     Learn where to locate the serial number on the following systems: Nintendo Switch 2 Nintendo Switch Nintendo Switch Lite Nintendo Switch OLED Model New Nintendo 3DS XL New Nintendo 2DS XL What to do Select which system you have below to locate your system's serial number. Unsure which system you have Check the text on the back of the system for the model number. On the Nintendo Switch... KA ID: 58879 Meta-Answer ID: 46809
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