Skip Navigation
Nintendo Switch: Using & Troubleshooting

All Articles

  1. How to Transfer an Island to Another Nintendo Switch 2 or Nintendo Switch System (Animal Crossing: New Horizons)

     Follow these steps to move your Animal Crossing: New Horizons island from one Nintendo Switch system to another. Note The island will no longer be available to visit on the source system after transferring. Any Animal Crossing: New Horizons – Happy Home Paradise DLC save data is also transferred with this... KA ID: 53698 Meta-Answer ID: 42946

  2. Supported Devices for Pokémon GO

     The information in this article can help you find a detailed list of smart device models and operating systems that have been verified to work when connecting the Pokémon GO app to certain Pokémon... In order to connect Pokémon GO to Nintendo Switch or supported Pokémon devices, your smart device must be compatible with the Pokémon GO app. For more information, see the Support Devices on the... KA ID: 42673 Meta-Answer ID: 36649

  3. How to Transfer Animal Crossing: New Horizons Save Data

     Information on different methods for transferring save data for Animal Crossing: New Horizons to another Nintendo Switch 2 or Nintendo Switch console. Before you start You will need: Your source Nintendo Switch 2 or Nintendo Switch console (where your save data currently is) Your target Nintendo Switch 2 or Nintendo Switch console (where... KA ID: 53668 Meta-Answer ID: 42924

  4. TV Image Retention Precautions

     Image retention is a faint image from a constant or still picture showing as a "shadow-like" image on the screen even after the game is turned off. This image retention can result from a variety of... KA ID: 2635 Meta-Answer ID: 2634

  5. How to Connect Nintendo Switch to a TV

     Steps to hook up a Nintendo Switch console to a television set or monitor. Before you start You will need: Your Nintendo Switch or Nintendo Switch – OLED Model console A Nintendo Switch dock A Nintendo Switch AC Adapter (model no. HAC-002) An HDMI cable Complete these steps... KA ID: 22372 Meta-Answer ID: 17889

  6. How to Locate your Number for Customer Support

     Steps for how to locate the "Number for Customer Support" from a user’s profile settings on your Nintendo Switch 2 or Nintendo Switch console, which may be required for your inquiry. Note: This number is unique to a user’s Nintendo Account , not the Nintendo Switch 2 or Nintendo Switch console, so ensure you’re selecting the user page needing assistance if asked for your... KA ID: 27596 Meta-Answer ID: 22433

  7. How to Add a New User Account on Nintendo Switch

     Steps for creating a new user account on your Nintendo Switch and linking a Nintendo Account to it. Note: If you already have a user account on a different console, you can transfer your existing account and save data instead of creating a new account. Complete these steps How do you want to add a... KA ID: 22377 Meta-Answer ID: 17894

  8. Which Games Are Compatible with Nintendo Switch Online Save Data Cloud Backup?

     The vast majority of Nintendo Switch 2 and Nintendo Switch titles support Save Data Cloud backup for players with a Nintendo Switch Online membership. Online features (such as online play and... KA ID: 41267 Meta-Answer ID: 35437

  9. Nintendo Accounts on Nintendo Switch 2 and Nintendo Switch (FAQ)

     FAQ What can I do with a Nintendo Account on Nintendo Switch 2 and Nintendo Switch? How many Nintendo Accounts can I have on one console? Can I link my Nintendo Account to more than one console?... KA ID: 22467 Meta-Answer ID: 17984

  10. Nintendo Switch System Cannot Be Charged

     Steps to help when your Nintendo Switch system does not charge or the battery level does not increase to full while the AC adapter is plugged into the system or dock. Before you start You will need: Your Nintendo Switch console Nintendo Switch AC adapter (MOD. HAC-002) Access to a power outlet Remove your Nintendo Switch console from the dock when comp KA ID: 22395 Meta-Answer ID: 17912
Still need help? Contact us