Nintendo 3DS: Game Support
Top articles
- Check Service Request Status
- Service request turnaround times
- Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)
- Refund Request for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase)
- Troubleshoot a broken Nintendo product
All Articles
-
How to Update Animal Crossing: New Leaf
Updated In this article, you'll learn how to install the update for Animal Crossing: New Leaf. Note Save data will still be available for use after downloading the update. After downloading the update, please do not delete the update data. Update data can be viewed in the Downloadable Content... KA ID: 17334 -
How to Download Software Updates from the HOME Menu
In this article, you'll learn how to download software updates. Important: A wireless Internet connection is required to download software updates, and your system must be connected online at the time of the update. Note Update data will be saved on the SD Card... KA ID: 13506 -
General Problems with Downloaded Games or Applications on Nintendo 3DS Family
The information in this article can help you when a downloaded game or application is experiencing problems such as freezing, error messages, etc. What to do Use the Nintendo 3DS Download Repair Tool to check the game or application for errors and repair if necessary. Even if no errors are found, you can choose to run the repair tool. Start the... KA ID: 571 -
Can I Play Local Multiplayer Games Against Older Systems?
Yes, the Nintendo 3DS supports local wireless multiplayer and wireless interaction with Nintendo DS, Nintendo DS Lite, and Nintendo DSi system owners. KA ID: 176 -
Pokémon X & Pokémon Y Error Message: The SD Card couldn't be recognized. Please end the game and start again.
The information in this article can help you when you start Pokémon X or Pokémon Y and immediately after the system displays the message "The SD Card couldn't be recognized. Please end the game and... Important: Pokémon X and Pokémon Y require an SD Card. The software will produce this error message if you don't have an SD Card inserted, or if there is a problem with the SD Card in use. Note Do... KA ID: 1040 -
What Was SpotPass?
SpotPass was a feature that let Nintendo 3DS family system detect wireless hotspots or wireless LAN access points and obtain information, game data, free software, and videos from Nintendo or the... KA ID: 403 -
Nintendo 3DS game read issues (including Error Message: Nothing inserted in the game card slot)
The information in this article can help you when: The Nintendo 3DS is unable to read or recognize games. The error message "Nothing Inserted in the Game Card slot" appears when trying to start a... What to do Does this issue occur with more than one game? Multiple games Specific game Only have one game For assistance with multiple games, please see our information on Game Read Issues... KA ID: 597 -
StreetPass Communication Troubleshooting
The information in this article can help you when The system is unable to exchange StreetPass data with a specific user or group of users. The system is unable to StreetPass with systems it has... Note After exchanging StreetPass data with someone you will be unable to exchange with them again for a minimum of 8 hours. If you recently performed a system transfer, both systems need to be run... KA ID: 619 -
YO-KAI WATCH 2 YO-MOTION Medal QR Codes
Due to a misbehaving Yo-kai, the QR Code images on YO-MOTION Medals included with the physical version of YO-KAI WATCH 2: Bony Spirits and YO-KAI WATCH 2: Fleshy Souls were reversed. Below are the QR... KA ID: 17337 -
How to Update YO-KAI WATCH 2 (Bony Spirits / Fleshy Souls)
Updated In this article, you'll learn how to update YO-KAI WATCH 2: Bony Spirits and YO-KAI WATCH 2: Fleshy Souls. Note Save data will still be available for use after downloading the update. After downloading the update, please do not delete the update data. Update data can be viewed in the Downloadable Content... KA ID: 27482
Still need help?
Contact us