Nintendo 3DS: Game Support
Top articles
- Check Service Request Status
- Service request turnaround times
- Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)
- Refund Request for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase)
- Troubleshoot a broken Nintendo product
All Articles
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Friend List on Nintendo Systems and Apps
Information Nintendo systems and mobile applications include Friend List features to allow players to enjoy online experiences with their friends. These features may include seeing when your friends... KA ID: 67509 -
Announcement of Discontinuation of Online Services for Nintendo 3DS and Wii U software
Thank you very much for supporting our products. At 5pm PDT on April 8, 2024, online play and other functionality that uses online communication was discontinued for Nintendo 3DS and Wii U software... KA ID: 63227 -
How to Download Replacement AR Cards and Booklet
For the best results, use the following tips: Carefully cut out the printed area. Print on Letter size sheets. Always print in color. Avoid using glossy papers. We recommend using matte finish... KA ID: 618 -
How To Delete Your Town (Animal Crossing: New Leaf)
In this article, you'll learn how to delete all save data and create a new town. Important Re-creating your town will delete all data so you can start over from scratch. If your town has reached a certain level in Animal Crossing: New Leaf - Welcome amiibo , Tom Nook will appear... KA ID: 9647 -
Can I Play Nintendo 3DS Game Cards on a Nintendo DS/DS Lite/DSi/DSi XL System?
No. Nintendo 3DS Game Cards can only be played using a Nintendo 3DS family system. KA ID: 402 -
How to Update Pokémon X and Pokémon Y
Updated In this article, you'll learn how to install the update for Pokémon X and Pokémon Y. Note Save data will still be available for use after downloading the update. After downloading the update, please do not delete the update data. Update data can be viewed in the "Downloadable... KA ID: 1061 -
How to Update the Pokémon Bank Application
Updated In this article, you'll learn how to update Pokémon Bank. Note This update must be applied in order to use the Internet features of Pokémon Bank. Save data will still be available for use after downloading the update. After downloading the update, please... KA ID: 13323 -
How to Update Pokémon Ultra Sun and Pokémon Ultra Moon
Updated In this article, you'll learn how to update Pokémon Ultra Sun and Pokémon Ultra Moon. Note Save data will still be available for use after downloading the update. After downloading the update, please do not delete the update data. Update data can be viewed in the Downloadable Content... KA ID: 28054 -
Can I Play Nintendo DSi and Nintendo DS Games on Nintendo 3DS Family Systems?
With the exception of a few games which require the use of the AGB slot, all Nintendo DS games are compatible with Nintendo 3DS family systems. However, some specific features or accessories that use... KA ID: 324 -
How to Update Pokémon Omega Ruby and Pokémon Alpha Sapphire
Updated In this article, you'll learn how to update Pokémon Omega Ruby and Pokémon Alpha Sapphire. On April 22, 2015, new update data for Pokémon Omega Ruby and Pokémon Alpha Sapphire became available. Please take a moment to download and install this update while your Nintendo 3DS family system... KA ID: 13351
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