Legacy Systems: Game Support
Top articles
- Check Service Request Status
- Service request turnaround times
- Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)
- Refund Request for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase)
- Troubleshoot a broken Nintendo product
All Articles
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How to Play Nintendo DS and DSi Games in their Original Resolution
In this article, you'll learn how to play Nintendo DS and Nintendo DSi games in their original resolution. What to do Press and hold START or SELECT when loading the game from the HOME Menu. This will cause the game to display in a lower resolution. KA ID: 179 -
How to Save Your Game (Pokémon Sun, Moon, Ultra Sun, and Ultra Moon)
In this article, you'll learn how to save game progress. Note: You can only keep one saved game file. Complete these steps While your character isn't busy, press the X Button to bring up your menu. Select Save and press the A Button. Select Yes to confirm... KA ID: 17579 -
Information on Nintendo Badge Arcade Service Discontinuation
To Nintendo Badge Arcade users and those who decorate their Nintendo 3DS HOME Menu with badges In conjunction with the discontinuation of online services for Nintendo 3DS software , service for all... KA ID: 63231 -
How Do I Earn Play Coins?
Play Coins are earned by taking steps with the system in Sleep Mode. Each time 100 steps are taken, one Play Coin is earned. Up to 10 play coins can be earned per day for a maximum of 300 Play... KA ID: 230 -
How to Launch a Wii Channel or Game from the SD Card Menu
In this article, you'll learn how to launch a Wii channel or game from the SD Card Menu. Note Game save data must be on the Wii console (not on the SD Card) in order to be recognized by its associated game. If an updated version of a Wii Channel or game is redownloaded, the older version... KA ID: 2728 -
Game Card Replacement Options
We no longer offer service requests for Nintendo DSi and Nintendo 3DS family game cards. We recommend purchasing a replacement copy of the game at a retailer. KA ID: 715 -
How to Use amiibo Cards / Figures (Animal Crossing: New Leaf)
In this article, you'll learn how to use amiibo cards and figures with the game. Note: To use this feature with Animal Crossing: New Leaf , the game must first be updated to Animal Crossing: New Leaf - Welcome amiibo. All Animal Crossing amiibo cards and figures are compatible... KA ID: 17438 -
How to Update Animal Crossing: New Leaf
Updated In this article, you'll learn how to install the update for Animal Crossing: New Leaf. Note Save data will still be available for use after downloading the update. After downloading the update, please do not delete the update data. Update data can be viewed in the Downloadable Content... KA ID: 17334 -
How to Change the Screen that Game Boy Advance Games Are Displayed On
In this article, you'll learn how to change which screen displays your Game Boy Advance Games. Complete these steps Remove all games from the Nintendo DS. Turn the system on by pressing the POWER Button. Tap the screen using the stylus when the Touch the Touch Screen to continue message... KA ID: 4063 -
How to Download Software Updates from the HOME Menu
In this article, you'll learn how to download software updates. Important: A wireless Internet connection is required to download software updates, and your system must be connected online at the time of the update. Note Update data will be saved on the SD Card... KA ID: 13506
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