Legacy Systems: Game Support
Top articles
- Check Service Request Status
- Service request turnaround times
- Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)
- Refund Request for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase)
- Troubleshoot a broken Nintendo product
All Articles
-
General Problems with Downloaded Games or Applications on Nintendo 3DS Family
The information in this article can help you when a downloaded game or application is experiencing problems such as freezing, error messages, etc. What to do Use the Nintendo 3DS Download Repair Tool to check the game or application for errors and repair if necessary. Even if no errors are found, you can choose to run the repair tool. Start the... KA ID: 571 -
Can I Play Local Multiplayer Games Against Older Systems?
Yes, the Nintendo 3DS supports local wireless multiplayer and wireless interaction with Nintendo DS, Nintendo DS Lite, and Nintendo DSi system owners. KA ID: 176 -
How to Start a Multiplayer Game (Hyrule Warriors)
In this article, you'll learn how to start a multiplayer game in Hyrule Warriors. Note: Multiplayer only becomes available after you complete the first battle scenario. It is not available at the start of the game. Multiplayer allows you to battle armies with a friend using local... KA ID: 11664 -
Pokémon X & Pokémon Y Error Message: The SD Card couldn't be recognized. Please end the game and start again.
The information in this article can help you when you start Pokémon X or Pokémon Y and immediately after the system displays the message "The SD Card couldn't be recognized. Please end the game and... Important: Pokémon X and Pokémon Y require an SD Card. The software will produce this error message if you don't have an SD Card inserted, or if there is a problem with the SD Card in use. Note Do... KA ID: 1040 -
Which Types of Controllers Can Be Used with Virtual Console/WiiWare Games?
Virtual Console and WiiWare games available for download on the Wii Shop Channel are published by many different companies. Because each console and game can have their own unique controller needs... KA ID: 2633 -
How to Update Super Mario Maker
In this article, you'll learn how to update Super Mario Maker for Wii U. On November 7, 2017, a new update became available for Super Mario Maker. Please take a moment to download and install this update while your Wii U console is connected to the Internet. Note You can... KA ID: 15184 -
What Was SpotPass?
SpotPass was a feature that let Nintendo 3DS family system detect wireless hotspots or wireless LAN access points and obtain information, game data, free software, and videos from Nintendo or the... KA ID: 403 -
Nintendo 3DS game read issues (including Error Message: Nothing inserted in the game card slot)
The information in this article can help you when: The Nintendo 3DS is unable to read or recognize games. The error message "Nothing Inserted in the Game Card slot" appears when trying to start a... What to do Does this issue occur with more than one game? Multiple games Specific game Only have one game For assistance with multiple games, please see our information on Game Read Issues... KA ID: 597 -
Wii Will Not Accept Game Discs
The information in this article can help you when the game discs cannot be inserted into the Wii console. What to do Press the eject button on the front of the console. The console will not accept any discs if there is already a disc inserted, and it is common to forget that a disc was already inserted... KA ID: 3029 -
StreetPass Communication Troubleshooting
The information in this article can help you when The system is unable to exchange StreetPass data with a specific user or group of users. The system is unable to StreetPass with systems it has... Note After exchanging StreetPass data with someone you will be unable to exchange with them again for a minimum of 8 hours. If you recently performed a system transfer, both systems need to be run... KA ID: 619
Still need help?
Contact us