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  1. Link to a URL Check Service Request Status

    KA ID: 10925 Meta-Answer ID: 10924
  2. Did Not Receive an Email from Nintendo (Order Confirmation, Account Verification, Nintendo eShop Receipt, etc.)

    Updated Help when you are not receiving emails from Nintendo, including: Emails to create or verify your Nintendo Account Family group invitations Parental controls or password reset Order confirmations and... KA ID: 2237 Meta-Answer ID: 2236
  3. Refund Request for Downloaded Game or DLC (Wrong Game, Didn't Like Game, Accidental Purchase)

    Updated Information about refunds for digital content purchased through the Nintendo eShop. We are unable to provide refunds or exchanges for mistaken purchases. Please be sure to read the game descriptions and check out the screen shots available through the Nintendo eShop before making... KA ID: 1981 Meta-Answer ID: 1980
  4. How to Set up Your Nintendo Console for the First Time

    Need help setting up your Nintendo console? Select your console below for step-by-step instructions that will guide you through the setup process from start to finish. Nintendo Switch 2 Nintendo... KA ID: 10540 Meta-Answer ID: 10539
  5. Wii Manuals

    Note: Our manuals are offered as downloadable PDFs, which require Adobe Reader. Looking for WiiWare or Virtual Console game manuals? Instruction manuals for Features and Services are available on... KA ID: 16890 Meta-Answer ID: 16833
  6. How to Sync a Wii Remote with a Wii Console

    In this article, you'll learn how to sync the Wii Remote or Wii Remote Plus to the Wii console using Standard Mode. Important Only a Wii Remote in Standard Mode can turn the Wii console power ON or OFF. This proceedure may not work for extra remotes while in certain applications. Be sure to exit all applications... KA ID: 2815 Meta-Answer ID: 2814
  7. Downloadable Manuals

    In this article, you'll find links to download digital manuals for Nintendo Products. Note: To read our updated hardware, software, and accessory warranty, please click here. Downloadable manuals Nintendo Switch Nintendo 3DS Family systems Wii U Wii Nintendo DS Nintendo GameCube... KA ID: 16881 Meta-Answer ID: 16824
  8. Lost or Stolen Systems

    Use this article if a console is missing, lost, or may have been stolen. My system was lost/stolen How do I find my system serial number? Check the box that the system came in and/or the receipt from when you purchased it; it is possible that the serial number is on one... KA ID: 65614 Meta-Answer ID: 52531
  9. Prepare and ship your items for service

    Updated Learn how to prepare, pack, and ship the item(s) in your service request to Nintendo for service. Important: Before you send in products for service, you must complete troubleshooting and set up a service request. What you’ll need before you begin A plain box Packing material (paper, bubble... KA ID: 6128 Meta-Answer ID: 6127
  10. Link to a URL Wii mini Operations Manual

    KA ID: 11981 Meta-Answer ID: 11980