Prepare and ship your items for service
Learn how to prepare, pack, and ship the item(s) in your service request to Nintendo for service.
Important: Before you send in products for service, you must complete troubleshooting and set up a service request.
What you’ll need before you begin
- A plain box
- Packing material (paper, bubble wrap, peanuts, etc.)
- Cling wrap
- A sealable plastic bag, such as a snack sized food storage bag, for small items
- A packing slip with your service request information
- Your shipping label
Prepare your items
Important: Only include items listed in your service request. Do not include cables, docks, controllers, SD cards, or game cards unless they are listed in your service request.
- Gather the product(s) you need to send in for service.
- Power off systems or consoles, and remove any game cards or SD cards. If you’re sending in a New Nintendo 2DS XL system, its ok to leave the SD card in the system.
- If required, place small items (such as game cards or SD cards) in a small plastic bag to prevent movement or loss during shipping.
- Print or manually create a packing slip to include in the box that has the following information:
- First and last name
- Return shipping address
- Service request number
- A list of all the items in your service request
- The serial number for any console or system
- A brief description of the issue you’re having with the product
Pack the box
Important: Don’t use a padded envelope or the original box your product came in. The shipping box is recycled once service is complete.
- Assemble a plain box large enough to fit all of the items in your service request along with packing material.
- Remove any stickers or old shipping labels from the outside of the box. These can create issues during transit.
- Add your product(s) to the box with enough packing material to protect them during shipping. You don’t want the products to move around in transit.
- Place the packing slip on top of the packaged items, then close the lid and seal the box with packing tape.
- On the outside of the box you’ll:
- Attach your prepaid shipping label, or write the address of the Nintendo Service Center if you selected self-shipping.
- Write your service request number for easy identification.
Can’t find your prepaid shipping label? You can access your shipping label in the Summary section of your service request in the Nintendo Service Center.
Ship
Drop off your carefully packed and labeled box at a UPS location (for prepaid labels) or carrier of your choosing (for self ship only). Keep a copy of the shipping receipt to track your shipment.
Nintendo is not responsible if your shipment is lost or mis-delivered.
