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Message: "Software preinstalled on this system has not yet been registered. Please register the software in Nintendo eShop and then continue."

Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model

Steps for when you are attempting to perform a system transfer from Nintendo Switch to Nintendo Switch 2, but receive the message "Software preinstalled on this system has not yet been registered. Please register the software in Nintendo eShop and then continue." on your Nintendo Switch.

Information

This message indicates that a full game download is available on your Nintendo Switch console, and it has not yet been registered.

What to do

  1. Set up an internet connection on your Nintendo Switch 2 or Nintendo Switch.
  2. Create a Nintendo Account and link it to your console, if you haven't already.
  3. Register the game to your Nintendo Account.
    • How to register a full game download

      To register the game from the HOME Menu:

      1. Select the digital bundle or game icon from the HOME menu.
      2. Select the Nintendo Account you want to register the game to.
      3. A message will appear indicating that the game will be claimed by the Nintendo Account you selected. Select Nintendo eShop.
      4. If you have enabled user verification, you may be prompted to confirm your identity by re-entering your password or entering a PIN.
      5. Scroll down and select Download to register the game to your Nintendo Account.
        • The download will begin automatically. You can check the download status on the HOME Menu.

      To register the game through Nintendo eShop:

      1. Open Nintendo eShop.
      2. Select your user icon in the upper-right corner.
      3. Select Settings.
      4. Scroll down to the "Products Bundled with Console" section and select Download.
  4. When the game has been registered to your Nintendo Account, perform the System Transfer from Nintendo Switch to Nintendo Switch 2.

Situation not resolved

If you need assistance registering your game download, please contact us for support.

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