Wireless Interference and Signal Strength Troubleshooting
Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model, Nintendo 3DS, Wii U, Wii & Wii mini, Nintendo DSi, Nintendo DS
The information in this article can help you when trying to improve the signal strength of your wireless network.
What to do
- Check the location and distance of your wireless router.
- The further a device is from your wireless router, the weaker it's signal strength will be. If your wireless signal has to pass through any walls or floors, this will also weaken the wireless signal strength. Move the router to a central location within your home and as close to your system as possible.
- Additionally, if your router is on the floor, moving it to a higher location can improve the signal strength.
- Move any metal objects or electronic devices away from your Nintendo system and wireless router.
- Metal objects, electronic devices, and glass may interfere with wireless signals and should be moved away from your system or router. For example, avoid placing your system or router:
- Behind a TV
- Near an aquarium
- In or under a metal object
- Pressed against a large number of wires, cords, or power strips
- Within three to four feet of another wireless device, such as a wireless speaker or cordless phone
- Nearby other metal or electronic objects, such as filing cabinets, laptops, microwaves, or hard drives
- Metal objects, electronic devices, and glass may interfere with wireless signals and should be moved away from your system or router. For example, avoid placing your system or router:
- If a Bluetooth audio device is connected to your Nintendo Switch system, connect to a different frequency band or disconnect the device.
Some Bluetooth audio devices may cause interference with the 2.4GHz frequency band used by many routers.
- Many routers support both the 2.4GHz and 5GHz frequency bands. If your router supports both, set up a new Internet connection to the 5GHz band, if you are not currently connected to it.
- Many routers will have default SSID names that label whether the connection is 2.4Ghz or 5Ghz, but if you're not sure, contact your Internet Service Provider for assistance with how to review this information within your router's settings.
- Disconnect your Bluetooth audio device and try pairing a different device or use wired audio.
Situation not resolved
If you would like to continue troubleshooting your network, please contact your Internet Service Provider (ISP) or network administrator for further assistance with performing the following steps:
- Changing the wireless channel your router is broadcasting on
- Wireless routers can broadcast on a variety of channels. Sometimes a specific wireless channel may experience interference from other devices and routers nearby.
