Network Internet Connection Troubleshooting
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The information in this article can help you confirm that your wireless network is operating properly.
What to do
- Ensure that other wireless devices (a computer, tablet, laptop, etc.) can access the Internet through your wireless network by visiting a few websites.
- If other devices fail to connect online, ensure your wireless network is hooked up correctly:
- Ensure your modem is connected directly to your home's Internet connection.
- If separate from your modem, ensure an Ethernet cable is connected from your modem into your router's "WAN" or "Internet" port.
- Power cycle your modem and router for at least 30 seconds. Afterwards, try going online again with your Internet-enabled devices to verify if your Internet access was successfully restored.
Situation not resolved
If all troubleshooting fails and no devices can connect online, you will need to contact your network administrator, router manufacturer, or Internet Service Provider for further assistance with your Internet connection.
If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps:
- Updating the wireless router's firmware
- Resetting the router back to its factory default settings
