Error Code: 2813-2491

Possible solutions

• Visit support.nintendo.com/networkstatus and check for any posted service maintenance or outages.
  • Once the Nintendo eShop maintenance or outage has ended, try to make the purchase again.
• Reset the cache for all users who are experiencing this issue.
  • How to reset cache on Nintendo Switch 2
    1. Select System Settings from the HOME Menu.
    2. Scroll down and select System.
    3. On the right, select Data-Clear Options.
    4. Select Clear Cache.
    5. Select Clear Data to confirm.
  • How to reset cache on Nintendo Switch
    1. Select System Settings from the HOME Menu.
    2. Scroll down and select System.
    3. Scroll down again, and select Formatting Options.
    4. Select Reset Cache.
    5. Select the user that you wish to clear cached data for, and then select Reset to confirm.
       • This will delete saved IDs, passwords, cookies, history, and other cached website data. It will not affect the user's downloaded games or game save data.
• Try entering DNS settings manually. If you are still unable to access the Nintendo eShop with manual DNS Settings, change the DNS Settings back to Automatic and try accessing again.
  • How to manually enter DNS settings on Nintendo Switch 2
    1. Select Settings from the HOME Menu of your Nintendo Switch 2.
    2. Select Internet, and then Internet SettingsConfiguración de internetParamètres InternetConfigurações de internet. Your console will automatically search for nearby Wi-Fi signals.
    3. Select your network from the list of networks located under Saved Networks.
    4. Select Change Settings, then scroll down and select DNS Settings.
    5. Select Manual.
    6. Select Primary DNS, and then hold down the B Button to delete the DNS (it defaults to zeros).
    7. Enter "8.8.8.8" as the primary DNS, and then select OK.
    8. Select Secondary DNS, and then hold down the B Button to delete the existing DNS.
    9. Enter "8.8.4.4" as the secondary DNS, and then select OK.

    For more information, see How to Manually Enter DNS Settings on Nintendo Switch.

  • How to manually enter DNS settings on Nintendo Switch 2 or Nintendo Switch
    1. Select Settings from the HOME Menu.
    2. Select Internet.
    3. Select Internet Settings. Your console will automatically search for nearby Wi-Fi signals.
    4. Select your network from the list of networks located under Saved Networks on Nintendo Switch 2 or Registered Networks on Nintendo Switch.
    5. Select Change Settings.
    6. Select DNS Settings.
    7. Select Manual.
    8. Select Primary DNS.
    9. Hold down the B Button to delete the existing DNS (it defaults to zeros).
    10. Enter 8.8.8.8 as the primary DNS, and then select OK.

        Important: The suggested DNS are public DNS provided by Google and are subject to Google's Terms of Service. If you prefer to not use this service, doing an Internet search for public DNS will provide you with several other options you can use.

    11. Select Secondary DNS.
    12. Hold down the B Button to delete the existing DNS.
    13. Enter 8.8.4.4 as the secondary DNS, and then select OK.

    For more information, see How to Manually Enter DNS Settings on Nintendo Switch 2 or Nintendo Switch.

• Try connecting to the Internet using a different wireless network.
  • How to connect Nintendo Switch 2 to a wireless home network
    1. Place the Nintendo Switch 2 console within 10 feet of the wireless router so there will be a strong wireless signal.
    2. Select System Settings from the HOME Menu.
    3. Select Internet, and then Internet SettingsConfiguración de internetParamètres InternetConfigurações de internet. Your console will automatically search for nearby wireless network signals.
    4. Select the appropriate network name (SSID) from the list.
    5. Use the onscreen keyboard to enter the network's wireless password, if one is required.
    6. The connection will be tested. Once the test is complete, select OK.
       • If the connection test fails, an error code and message will appear. Search for our support article on the error code for steps to troubleshoot the connection.

    For more details, please see How to Connect to the Internet on Nintendo Switch 2

  • How to connect Nintendo Switch to a wireless home network
    1. Place the Nintendo Switch console within 10 feet of the wireless router to ensure a strong wireless signal.
    2. Select Settings from the HOME Menu on the Nintendo Switch console.
    3. Select Internet, and then Internet Settings . The Nintendo Switch will automatically search for near-by Wi-Fi signals.
    4. Select the appropriate network name (SSID) from the list.
    5. If prompted, use the onscreen keyboard to enter the network's wireless password .
    6. The Nintendo Switch will test the Internet connection. Once the test is complete, select OK to complete the process.

    For more information, see How to Connect to the Internet Using a Wireless Network.

• As an alternative to using a credit card, you can add funds using Nintendo eShop cards or a PayPal account.
• Try making the purchase on Nintendo.com.