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How to Cancel a Pre-Order for a Game on Nintendo eShop

Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model

In this article, you'll learn how to cancel a pre-order you have placed for a game on Nintendo eShop.

Before you start

You will need:

  • Access to the Nintendo Account that placed the pre-order

One of the following:

  • Nintendo Switch 2 or Nintendo Switch
  • A computer with Internet access
  • A smart device with Internet access

What to do

  1. What will you use to cancel your pre-order?
    1. From the HOME Menu, open Nintendo eShop and select the user that placed the pre-order.
    2. If you have enabled user verification, you may be prompted to confirm your identity by re-entering your password or entering a PIN Contraseña Code secret PIN .
      • Forgot password

        If you have forgotten your password, please follow Forgot Nintendo Account Sign-in Info.

      • Forgot  PIN Contraseña Code secret PIN  or entered  PIN Contraseña Code secret PIN  incorrectly

        If you have forgotten your user-verification PIN Contraseña Code secret PIN or you entered the incorrect PIN Contraseña Code secret PIN too many times, follow these steps:

        1. With the PIN Contraseña Code secret PIN entry screen displayed, press the + button. The Help option called out on the user-verification PIN screen. Opción ‘Ayuda’ en la pantalla del PIN de verificación de usuario. L’option ‘Aide’ affichée sur l’écran de vérification du code PIN de l’utilisateur. A opção ‘Ajuda’ foi exibida na tela do PIN de verificação de identidade.
        2. Select Sign InIniciar sesiónSe connecterIniciar sessão.
        3. Sign in to your Nintendo Account.
        4. A message will appear indicating that your PIN Contraseña Code secret PIN has been deleted. Select OK Aceptar OK OK .
          • Note that this will not turn off user verification, but instead switch it to requiring you to sign in to your Nintendo Account. You can change back to the PIN Contraseña Code secret PIN verification method and create a new PIN Contraseña Code secret PIN in your User Settings.

        For more information about user verification, read the User-Verification Settings Guide.

    3. Select your user icon in the upper-right corner to access your Account Information.
    4. Scroll down to Your Pre-Orders to view the pre-orders you have placed.
    5. Select CancelCancelarAnnulerCancelar next to the pre-ordered game you wish to cancel.
    Were you able to cancel the pre-order?
    1. Visit accounts.nintendo.com and log in with the Nintendo Account that placed the pre-order.
    2. Select Purchase History.
    3. Select View pre-orders in the "Pre-orders" section.
    4. Select CancelCancelarAnnulerCancelar next to the pre-ordered game you wish to cancel.
    Were you able to cancel the pre-order?

  3. If this information resolved your issue, then you’re all set! Be sure to check out Nintendo.com for all the latest news and information about Nintendo’s products.

    If you are unable to cancel the pre-order, please contact us for assistance.

    If this information resolved your issue, then you’re all set! Be sure to check out Nintendo.com for all the latest news and information about Nintendo’s products.

    If you are unable to cancel the pre-order, please contact us for assistance.

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