Lost or Stolen Systems
Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model, NES Classic Edition, Super NES Classic Edition, Nintendo 3DS, Wii U, Wii & Wii mini, Nintendo DSi, Nintendo DS, Nintendo GameCube, Game Boy Micro, Game Boy Advance SP, Game Boy Advance, Nintendo 64, Virtual Boy, Super Nintendo Entertainment System, Game Boy Color, Game Boy Pocket, Game Boy, Nintendo Entertainment System
Use this article if a console is missing, lost, or may have been stolen.
-
My system was lost/stolen
How do I find my system serial number?
Check the box that the system came in and/or the receipt from when you purchased it; it is possible that the serial number is on one of those items.
If you are still unable to locate this information, please contact us for further assistance.
Can Nintendo help me locate my system?
We are unable to track or otherwise determine the location of a lost/stolen system. Please report the loss to local law enforcement.
How do I remove my Nintendo Account and payment information from the system?
Please see Nintendo Account Recovery Process.
How do I transfer my Nintendo Account or Nintendo Network ID (NNID) to another system?
- For Nintendo Switch, please see How to Unlink Consoles That Can Load Virtual Game Cards and follow the steps for using the Account Home website.
- For Wii U and Nintendo 3DS family systems, please contact us for further assistance.
Does product warranty cover lost or stolen items?
Product warranty does not cover lost or stolen items. Nintendo does not replace products that are missing or stolen.
-
I found a lost/stolen system
Please turn the system in to a nearby lost and found or contact local law enforcement.
-
I am a law enforcement agent
Please contact us for further assistance.
