Error Message: Unable to Use Credit Card
Nintendo Switch 2, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model
The information in this article can help when you are unable to add funds, save a credit card, or purchase content using a credit card in the Nintendo eShop on Nintendo Switch 2 or Nintendo Switch.
Note: This message indicates an error occurred when attempting to use a credit card, likely the result of a temporary service outage or a high volume of user access.
What to do
- Ensure your system has the latest system menu version installed.
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How to perform a system update on Nintendo Switch 2
- Select the System Settings on the HOME Menu.
- Scroll down through the System Settings menu and select System.
- Select System Update, to start the system update process.
- During the process, the system will first perform a check to determine if a new system update is available.
- If an update is available, the download process will begin automatically.
- Select the System Settings on the HOME Menu.
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How to update to the latest system version
- Select System Settings on the HOME Menu.
- Scroll down to the bottom of the System Settings menu and select System.
- Select System Update.
- If an update is available, it will begin to download.
For more info, see either How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.
- Select System Settings on the HOME Menu.
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How to perform a system update on Nintendo Switch 2
- If the purchase cannot be made through the eShop on Nintendo Switch 2 or Nintendo Switch, try the following:
- Purchase the game or content through the Nintendo Store.
- Wait a while and try again later, or try adding funds using a different payment method.
- If the issue has been occurring for an extended amount of time, check the Network Maintenance Information/Operational Status page for any posted service outages.
Situation not resolved
Unfortunately, we aren’t able to provide the specific reason that your credit card charge did not go through. If the information above does not resolve the issue, please check with the bank or company that issued your credit card for more information.
