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What to do

1. Ensure the console is connected online.
   • How to connect Nintendo Switch 2 to a wireless home network
     1. Place the Nintendo Switch 2 console within 10 feet of the wireless router so there will be a strong wireless signal.
     2. Select System Settings from the HOME Menu.
     3. Select Internet, and then Internet SettingsConfiguración de internetParamètres InternetConfigurações de internet. Your console will automatically search for nearby wireless network signals.
     4. Select the appropriate network name (SSID) from the list.
     5. Use the onscreen keyboard to enter the network's wireless password, if one is required.
     6. The connection will be tested. Once the test is complete, select OK.
        • If the connection test fails, an error code and message will appear. Search for our support article on the error code for steps to troubleshoot the connection.

     For more details, please see How to Connect to the Internet on Nintendo Switch 2

   • How to connect Nintendo Switch to a wireless home network
     1. Place the Nintendo Switch console within 10 feet of the wireless router to ensure a strong wireless signal.
     2. Select Settings from the HOME Menu on the Nintendo Switch console.
     3. Select Internet, and then Internet Settings . The Nintendo Switch will automatically search for near-by Wi-Fi signals.
     4. Select the appropriate network name (SSID) from the list.
     5. If prompted, use the onscreen keyboard to enter the network's wireless password .
     6. The Nintendo Switch will test the Internet connection. Once the test is complete, select OK to complete the process.

     For more information, see How to Connect to the Internet Using a Wireless Network.

2. Ensure the console has been updated to the latest system menu version, and then try again.
   • How to check for the latest system update
     1. Select System Settings on the HOME Menu.
     2. Scroll down to the bottom of the System Settings menu and select System.
     3. Select System Update to start the system update process.
        • The system will check to see if an update is available.

     For more information, see How to Perform a System Update on Nintendo Switch 2 or How to Perform a System Update on Nintendo Switch.