Accounts & Purchases: Purchasing & Downloading Games
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Error Message: The Credit Card's Issuing Country Is Not Compatible With This Nintendo eShop
Steps for when: A credit card charge was not accepted on the Nintendo eShop on Nintendo Switch 2 or Nintendo Switch. You receive the error message "This credit card cannot be used as its issuing... Possible solutions Make sure your eShop country matches your credit card billing address. The country of the Nintendo eShop on your console will always match the country setting for your Nintendo... KA ID: 28987 -
Error Message: eShop Unavailable in Your Country (Region Restrictions)
The information in this article can help you when a message appears when accessing the Nintendo eShop stating that the Nintendo eShop is currently not available in the country selected in the System... Important Sales of software and DLC for the Nintendo 3DS family and Wii U via Nintendo eShop ended at 5:00 PM Pacific Time on Monday, March 27, 2023. For more information, read the Wii U & Nintendo... KA ID: 510 -
Error Message: Contact Your Card Issuer or Select a Different Payment Option
Use this article when: A credit card charge was not accepted on the Nintendo Switch 2 or Nintendo Switch eShop or Nintendo.com You receive the error message "There was an issue processing your... Important Be sure to use the appropriate store in your region. For consumers in Latin America (Argentina, Brazil, Chile, Colombia, Peru), you may find this information helpful. Possible solutions... KA ID: 28989 -
How to Redeem a Download Code on Nintendo 3DS eShop
In this article, you'll learn about redeeming download codes in the Nintendo eShop for Nintendo 3DS. Information It is no longer possible to use this feature. For more information, please read Service Discontinuation: Nintendo eShop for Nintendo 3DS. KA ID: 112 -
How to Redeem a Nintendo Switch Game Voucher
In this article, you'll learn how to redeem a Nintendo Switch Game Voucher. Important: An active, paid Nintendo Switch Online membership is required to redeem a Nintendo Switch Game Voucher. Users with a free trial or expired membership will not be able to purchase or redeem... KA ID: 45270 -
Can I Set a Nintendo eShop Spending Limit for My Child?
There are a couple of different ways that you can manage your child's Nintendo eShop budget: The parent/guardian account can restrict Nintendo eShop purchases on the child's Nintendo Account. How to... KA ID: 45226 -
Purchased Foreign Nintendo eShop Card (Including Canada, Mexico, etc.)
The information in this article can help you when: A Nintendo eShop card was purchased for use in a different region than where you are trying to use it. Examples - a U.S. Nintendo eShop card... Information Nintendo eShop Cards are specific to a particular country, which means they can only be redeemed on systems and/or Nintendo Accounts that are set to that same country. The country where... KA ID: 1983 -
Nintendo eShop Card Refund Request
Information about refunds or reimbursements for Nintendo eShop Cards. What to do Check with the retailer to see if they can process a refund. KA ID: 505 -
Do Download Codes Expire?
Download codes purchased from retailers do not expire. However, download codes given out for a specific promotion, such as Pokémon distributions, will usually have an expiration date. This will be... KA ID: 14964 -
What Is the Cancellation Policy for Digital Purchases?
Updated For information about canceling or refunding digital purchases, please review our Digital products refund policy. You may also find our information on the Purchase and Subscription Terms helpful. KA ID: 12393
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